Heidi Carlson
Malvern,PA
Summary
Dynamic leader with extensive experience at Chester County Department of Aging Services, excelling in strategic planning and program management. Successfully supervised multiple teams, enhancing service delivery and quality assurance. Proven ability to implement change and drive initiatives that improve outcomes for seniors while fostering a collaborative work environment.
Overview
39
39
years of professional experience
Work History
Deputy Director
Chester County Department of Aging Services
08.2014 - Current
- Provides programmatic oversight of the Department's programs and services including Protective Service, OPTIONS, Caregiver Support program, Information and Assistance and Assessment
- Supervises three Aging Care Management Supervisors and two Protective Service Supervisors
- Assists the Department Director in planning, developing and implementing agency policies and procedures and quality assurance standards
- Provides administrative support to the Department Director and acted on the Director's behalf
- Responsible for personnel functions such as hiring, training performance review and disciplinary actions.
- Represents the Department in community public speaking engagements and various inter-agency committees.
Aging Care Management Supervisor I
Chester County Department of Aging Services
05.2003 - 08.2014
- Provided oversight of the OPTIONS and Family Caregiver Program
- Supervised five Aging Care Managers
- Provided training to staff and weekly supervision meetings
- Assisted with the development, implementation and management of agency policies, procedures and quality assurance standards for the OPTIONS and Family Caregiver Program.
- Represented the Department in community outreach events
Deputy Director
Chester County Department of Aging Services
06.2002 - 05.2003
- Provided programmatic oversight of the Department's programs and services including Protective Service, OPTIONS, Caregiver Support program, Information and Assistance and Assessment
- Supervised three Aging Care Management Supervisors and two Protective Service Supervisors
- Assisted the Department Director in planning, developing and implementing agency policies and procedures and quality assurance standards
- Provided administrative support to the Department Director and acted on the Director's behalf
- Responsible for personnel functions such as hiring, training performance review and disciplinary actions.
- Represented the Department in community public speaking engagements and various inter-agency committees.
Aging Supervisor II
Chester County Department of Aging Services
11.1998 - 06.2002
- Provided oversight of the Older Adult Protective Service unit
- Supervised three Aging Care Management Supervisors
- Provided administrative and programmatic support to the Programmatic Deputy Director
- Assisted with the development, implementation and management of agency policies, procedures and quality assurance standards
- Assisted with personnel functions such as hiring, performance feedback and disciplinary actions
Aging Care Management Supervisor I
Chester County Department of Aging Services
11.1995 - 11.1998
- Provided oversight of the OPTIONS and Family Caregiver Program
- Supervised five Aging Care Managers
- Provided training to staff and weekly supervision meetings
- Assisted with the development, implementation and management of agency policies, procedures and quality assurance standards for the OPTIONS and Family Caregiver Program.
- Represented the Department in community outreach events
Aging Care Manager II
Chester County Department of Aging Services
09.1988 - 11.1995
- Investigated elder abuse referrals and provided protective services to reduce the risk of abuse, neglect and exploitation of seniors
- Responded to emergent situations, obtained court orders and secured services as needed
- Provided care management to an integrated caseload of 40 consumers
Activity Director
Pat's Adult Day Care Center
07.1987 - 09.1988
- Planned and coordinated activities for geriatric population in an adult day care setting
- Supervised three activity aides and volunteers
Activity Director
Montgomery County Senior Center
06.1986 - 07.1987
- Planned and coordinated activities for geriatric population in an adult day care setting
- Participated in monthly team meetings
- Wrote newsletter
Education
No Degree - Health Administration- 15 Credits
West Chester University of Pennsylvania
West Chester, PABachelor of Arts - Psychology
Dickinson College
Carlisle, PA05-1986
Skills
- Strategic planning
- Change management
- Program management
- Program implementation
Timeline
Deputy Director
Chester County Department of Aging Services
08.2014 - Current
Aging Care Management Supervisor I
Chester County Department of Aging Services
05.2003 - 08.2014
Deputy Director
Chester County Department of Aging Services
06.2002 - 05.2003
Aging Supervisor II
Chester County Department of Aging Services
11.1998 - 06.2002
Aging Care Management Supervisor I
Chester County Department of Aging Services
11.1995 - 11.1998
Aging Care Manager II
Chester County Department of Aging Services
09.1988 - 11.1995
Activity Director
Pat's Adult Day Care Center
07.1987 - 09.1988
Activity Director
Montgomery County Senior Center
06.1986 - 07.1987
No Degree - Health Administration- 15 Credits
West Chester University of Pennsylvania
Bachelor of Arts - Psychology
Dickinson College
Similar Profiles
Kisston Carter-LockeyKisston Carter-Lockey
Human Services Specialist II at Chester County Department of Social ServicesHuman Services Specialist II at Chester County Department of Social Services
Alice Joy KirkAlice Joy Kirk
Program Manager 1 at Department of Aging and Adult Services, San Bernardino CountyProgram Manager 1 at Department of Aging and Adult Services, San Bernardino County
Stacey P. SongerStacey P. Songer
Access and Functional Needs Coordinator at Chester County Department Of Emergency ServicesAccess and Functional Needs Coordinator at Chester County Department Of Emergency Services