Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Heidi Carrasco

Summary

Experienced individual with a background in retail, professional management, and HR. Skilled at supporting professionals and overcoming challenges. Possesses strong problem-solving abilities and a proactive approach to tasks. Recognized for adaptability, creativity, and a results-oriented mindset. Dedicated to making valuable contributions and driving organizational goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Assistant Project Manager and Personal Assistant

AAA Bukaty Development
10.2022 - Current
  • Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
  • Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
  • Managed accounting invoices and billings, balanced accounts and created financial reports.
  • Streamlined office operations by implementing efficient document management and filing systems.
  • Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
  • Organized company events such as annual meetings, team-building activities, and holiday parties that fostered a positive work environment and strengthened company culture.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Personal Assistant

Tree of Life Medical Clinic - Dr. L. Hosbein
02.2022 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.

Medical Office Manager

Tree of Life Medical Clinic
02.2021 - Current
  • Company Overview: The Tree of Life Medical Clinic and The Grass Valley Wellness Center are operated and privately owned
  • I oversee both establishments' employees
  • I handle the operations of both buildings
  • Oversee medical service activities and personnel for the physician.
  • Plan and coordinate patient schedules
  • Order medical and office supplies
  • Design and implement office policies and procedures
  • Supervise and train office staff
  • Supervise cleaning staff and coordinate maintenance activities when needed
  • Arrange informational materials for patients
  • Keep inventory records
  • Ensure adherence to healthcare laws, rules, and regulations
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Created and managed patient records, encompassing data entry and administrative functions related to billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.

Intern Coordinator

COUNTY OF NEVADA
01.2020 - 02.2021
  • Company Overview: The Nevada County Human Resources Department (HR) supports the County by advancing the future of the organization through strategic services to County departments
  • The department provides for the recruitment and retention of a highly qualified workforce through talent acquisition processes, competitive compensation, classification, and employee benefits structures, and continuous cultivation of excellence through ongoing performance planning, coaching, and evaluation
  • Human Resources strives to deliver exceptional, innovative services that establish Nevada County as the employer of choice
  • The Human Resources Department provides a full range of consultation and resolution services and negotiations with the County's unions
  • Services include recruitment, testing and selection, classification and compensation, benefits administration, personnel actions, employee, and labor relations including collective bargaining, organizational development, training, employee recognition, and personnel policy development and administration
  • The Nevada County Human Resources Department (HR) supports the County by advancing the future of the organization through strategic services to County departments

Business Consultant

7-ELEVEN, INC.
01.2012 - 12.2019
  • Oversaw a group of 14 franchise stores within Northern California and Reno, Nevada, working area to ensure the highest levels of guest service and brand standards
  • Led, consulted, and influenced store operators and franchisees to develop, update, and execute operational plans and strategies, including merchandising, fresh food concepts, fuel sales, guest experience, and store operational infrastructure
  • Monitored and ensured accountabilities for all aspects of store operations, providing advice, coaching, and assistance to store management
  • Recognized and addressed performance and compliance issues promptly
  • Guided the market team on special events and new store grand openings
  • Organized and managed commitment ceremonies and customer appreciation days

General Manager/DM in Training

STEIN MART, INC.
01.1997 - 12.2012
  • Prepared and maintained all personnel files and payroll
  • Managed all human resources
  • Trained new assistant store managers and service associates
  • Supervised and coordinated schedules of assistant store management and service associates
  • Prepared and maintained budget reports
  • Assisted with the store as needed, including merchandising, receiving, and working front
  • Coordinated special events for various clubs (Red Hat Ladies, church groups, Christmas events, and employee appreciation)
  • Completed inventory control and payroll records and ensured shipping and receiving procedures remained above company standards
  • Delegated tasks and special projects to assistant store managers
  • Maintained all reports on business and marketing strategies

Education

Degree - Theology and Counseling

BIBLE COLLEGE
Auburn, CA

SHRM-CP - Human Resources Management

SHRM Northern California Community
Nevada City, CA
04-2021

Skills

  • Multitasking and organization
  • Leadership and team building
  • Professional telephone etiquette
  • Business analysis
  • Problem resolution
  • Recruitment and selection
  • Strong leadership
  • Customer service management
  • Human resources management
  • Customer relations
  • Client relationships
  • Computer software proficiency

Certification

  • Certified California Labor Laws
  • Certified Pharmacy Technician

Languages

Spanish
Native or Bilingual

Timeline

Assistant Project Manager and Personal Assistant

AAA Bukaty Development
10.2022 - Current

Personal Assistant

Tree of Life Medical Clinic - Dr. L. Hosbein
02.2022 - Current

Medical Office Manager

Tree of Life Medical Clinic
02.2021 - Current

Intern Coordinator

COUNTY OF NEVADA
01.2020 - 02.2021

Business Consultant

7-ELEVEN, INC.
01.2012 - 12.2019

General Manager/DM in Training

STEIN MART, INC.
01.1997 - 12.2012

Degree - Theology and Counseling

BIBLE COLLEGE

SHRM-CP - Human Resources Management

SHRM Northern California Community

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Heidi Carrasco