Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Carter

Round Rock

Summary

Dedicated and self-motivated professional with a strong background in customer service, scheduling, and clerical support. Renowned for creating positive first impressions and efficiently managing front-desk operations while delivering exceptional service in fast-paced environments. Proficient in handling inquiries, coordinating appointments, and streamlining daily office functions to enhance organizational flow and elevate customer satisfaction. Committed to fostering a welcoming atmosphere that promotes client engagement and loyalty.

Overview

27
27
years of professional experience

Work History

Sales Associate

James Avery Artisan Jewelry
10.2023 - Current
  • Deliver exceptional guest service by warmly greeting customers, understanding their needs, and providing personalized assistance with merchandise selection.
  • Thrive in a fast-paced environment during holiday and peak seasons, consistently meeting performance targets and ensuring excellent customer service.

Office Bookkeeper

Rockdale Speed Shop
02.2022 - 04.2023
  • Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
  • Utilized FreshBooks software to accurately record all invoices, payments and cash receipts.
  • Monitored cash flow and budget adherence to support profitability.
  • Efficiently managed and scheduled client appointments, ensuring optimal calendar organization and timely follow-ups to enhance customer satisfaction and operational flow.

Senior Recruiter

Randstad Sourceright
04.2013 - 11.2020
  • Managed full-cycle recruiting for contract roles within Cisco Systems' Talent Acquisition organization. Positions included recruiters, sourcers, coordinators and project managers.
  • Responsible for sourcing, screening, interview scheduling, negotiating hourly rates, presenting final offers, and coordinating first day details.
  • Leveraged LinkedIn Recruiter, Boolean search, internal ATS, job boards, and employee referrals to source potential candidates.
  • Partnered with hiring managers to define job parameters and outline desired qualifications.
  • Established and maintained candidate relationships to ensure a consistent talent pipeline.
  • Awarded Employee of the Month for prioritizing candidate experience, and regularly received commendation from managers on high level of customer service.

Stay At Home Mom

Self-Employed
11.2006 - 03.2013
  • Left the workforce to raise a family and run a household.

Technical Recruiter

Spherion Professional Services
08.2000 - 10.2006
  • Executed full life-cycle recruitment for contract roles at Dell. Positions staffed for included Tech Support, Project Managers, Programmers, Network Engineers, Software Developers and Test Technicians.
  • Collaborated with hiring managers to determine staffing needs and position requirements.
  • Conducted phone screens to assess candidate qualifications and cultural fit.
  • Trained and mentored new contract recruiters.
  • Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
  • Scheduled and conducted new employee orientations.

Large Corporate Accounts Sales Representative

Dell Computer Corporation
04.1999 - 05.2000
  • Provided pre-sales consultation on entire range of Dell products including PC's and servers.
  • Managed customer issues to resolution and satisfaction.
  • Established and maintained relationships with key high volume accounts including Amherst Computer Products, Compucom and CompUSA.
  • Used knowledge of company products and services to recommend solutions to customers.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Attained 122% of quota for Q2 FY00.

Education

Austin Community College
Austin, TX

Skills

  • Customer Service
  • POS/Cash Register
  • Microsoft Office
  • Google Workspace/G Suite
  • HR Systems Software
  • Clerical Support
  • Scheduling
  • Teamwork and collaboration

Timeline

Sales Associate

James Avery Artisan Jewelry
10.2023 - Current

Office Bookkeeper

Rockdale Speed Shop
02.2022 - 04.2023

Senior Recruiter

Randstad Sourceright
04.2013 - 11.2020

Stay At Home Mom

Self-Employed
11.2006 - 03.2013

Technical Recruiter

Spherion Professional Services
08.2000 - 10.2006

Large Corporate Accounts Sales Representative

Dell Computer Corporation
04.1999 - 05.2000

Austin Community College

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