Heidi Cassiday
Holland
Summary
Experienced registered nurse with over 15 years of diverse expertise in inpatient and outpatient care. Comprehensive understanding of nursing practices. Adept at multitasking and prioritizing patient needs and daily assignments. Committed to delivering quality care through attention to detail, effective communication, and collaborative teamwork. Seeking a full-time position that provides professional challenges and allows for the utilization of exceptional interpersonal skills, excellent time management, and problem-solving abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Transfer Center Registered Nurse / Bed Planner
Spectrum Health
12.2019 - Current
- Organize and coordinate urgent and emergent inpatient admissions and transfers, using clinical expertise and critical thinking to ensure a smooth process for both internal and external customers
- Quickly adapt to changing ideas, responsibilities, expectations, trends, strategies and other processes in department and organization
- Expedite consultations between referring patient-care providers and receiving physicians, ensuring prompt access to medical expertise, and timely decision-making
- Managing multiple patient transfers and consults and prioritizing with critical needs in high volume call department
- Collaboration with local, regional, and sometimes national healthcare facilities to ensure seamless transition of patients needing higher level or specialist care
- Prioritization of bed assignments using clinical information obtained from multiple resources while working with nursing coordinators, PACU, and administration to ensure proper patient placement
Interventional Radiology Procedural RN
Spectrum Health
09.2017 - 12.2019
- Specialized in interventional radiology procedures to ensure optimal patient outcomes.
- Oversaw conscious sedation, monitored patient vitals, and maintained a secure environment during interventional radiology procedures.
- Provided specialized nursing care to patients with complex medical conditions, adapting established nursing procedures to ensure optimal patient outcomes
- Performed phone triage, conducting assessments, providing clinical advice, and assisting with in-office procedures when necessary, aiding patients in receiving timely care and support
- Served as a liaison between physicians, patients, and staff, addressing educational needs, resolving issues, and managing health concerns
Surgical Resource Float Pool RN
Spectrum Health
01.2013 - 09.2017
- Ensured delivery of proficient nursing care by staying well-versed with a wide range of medical diagnoses across different units.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Administered and maintained comfort, treatment, medication, intravenous infusion and health care to support patient needs
- Kept detailed and accurate patient information updated, including medications, in EPIC.
- Delivered comprehensive training to family members and caregivers focused on patient care routines.
- Educated patients and answered questions about health condition, prognosis and treatment
- Collaborated with other departments and medical staff to support provision of highest standard for total patient care
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care
- Ensured accurate delivery of prescribed therapeutic interventions.
Admission Unit Staff and Charge RN
Spectrum Health
01.2011 - 12.2013
- Streamlined patient admission process by performing physical evaluations and managing paperwork efficiently.
- Demonstrated leadership as a Charge RN, collaborating with healthcare professionals and offices to establish timely and accurate admission plans, facilitating efficient patient care transitions
- Implemented an effective alert system to promptly notify physicians of urgent patient needs or deteriorating conditions, enabling swift emergency interventions and enhancing patient safety
- Contributed to the successful adoption of technology and providing peer support for ongoing staff competencies acting as a 'super user' during the implementation of new IV pump systems
Progressive Care Staff Nurse Congestive Heart Failure
Spectrum Health
01.2009 - 12.2011
- Administered specialty drug infusions to patients under cardiac monitoring, ensuring accurate treatment delivery.
- Served as a patient advocate, facilitating timely communication and collaboration among interdisciplinary staff to minimize delays and optimize patient care
- Collaborated closely with physicians to discuss and identify patients' treatment needs, resulting in personalized care plans that aligned with individual health goals
- Offered essential guidance and support to patients and families regarding illness management, home care, medication, and nutrition.
Nursing Technician and Secretary
Spectrum Health
01.2003 - 12.2009
- Provided direct, quality patient care under the supervision of a registered nurse and report changes in patient condition: obtaining assessment data, ADL's, ambulation, repositioning patients
- Performs receptionist/secretarial duties and maintains confidential records, supplies and equipment per hospital and unit specific standards
- Transcribed physician orders meticulously.
Education
Associate in Science -
Grand Rapids Community College
Grand Rapids, MI12.2009
Skills
- Nursing
- Hospital Experience
- Customer service
- Patient care
- Patient monitoring
- EMR systems
- Cisco Finesse
- Cisco Jabber
- Epic
- Patient advocacy
Certification
- RN
- RN, 05/01/26
Timeline
Transfer Center Registered Nurse / Bed Planner
Spectrum Health
12.2019 - Current
Interventional Radiology Procedural RN
Spectrum Health
09.2017 - 12.2019
Surgical Resource Float Pool RN
Spectrum Health
01.2013 - 09.2017
Admission Unit Staff and Charge RN
Spectrum Health
01.2011 - 12.2013
Progressive Care Staff Nurse Congestive Heart Failure
Spectrum Health
01.2009 - 12.2011
Nursing Technician and Secretary
Spectrum Health
01.2003 - 12.2009
Associate in Science -
Grand Rapids Community College
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