Heidi Castillo
Summary
Versatile hospitality professional with a proven track record at Sea Cliff Yacht Club, excelling in customer service and efficient organization. Demonstrated ability to mentor staff, enhance guest relations, and streamline operations. Skilled in menu presentation and fostering strong customer relationships, significantly boosting referrals and satisfaction.
Personable and attentive with genuine passion for delivering exceptional customer service. Possess strong understanding of menu offerings and food safety regulations coupled with effective communication and multitasking abilities. Focused on ensuring positive dining experience and customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Food Waiter
Sea Cliff Yacht Club
01.2023 - 12.2024
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hosting
Sea Cliff Yacht Club
07.2023 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Medical Transportation Driver
JTL
04.2022 - 07.2024
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and [Spanish].
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Achieved daily preparation for vehicle inspections prior to travel.
Food Runner
Sea Cliff Yacht Club
03.2023 - 10.2023
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Assisted in training new food runners, improving team efficiency and service quality.
Restaurant Waiter
Assisted Living Facility
04.2022 - 10.2023
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
High School Diploma -
Hicksville High School
Hicksville, NY06-2023
Skills
- Strong multitaskings
- Customer service focus
- Professional appearance
- Table setting
- Order accuracy
- Efficient organization
- Wine pairing
- Order taking
- Order management
- Guest relations
- Menu presentation
- Guest relations management
- Developed strong costumer relationship
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hosting
Sea Cliff Yacht Club
07.2023 - 11.2024
Food Runner
Sea Cliff Yacht Club
03.2023 - 10.2023
Food Waiter
Sea Cliff Yacht Club
01.2023 - 12.2024
Medical Transportation Driver
JTL
04.2022 - 07.2024
Restaurant Waiter
Assisted Living Facility
04.2022 - 10.2023
High School Diploma -
Hicksville High School
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