Heidi C. Gundersen
South Jordan,Utah
Summary
Senior Project Manager: Over 21 years’ experience managing large, complex, technology and security projects for corporate clients, Dept. of Defense, international hotel chains, and other high profile organizations — plus an additional 2 years’ of project coordination experience with the 2002 Salt Lake Winter Olympics. Experienced in Waterfall and Agile methodologies involving IT hardware, complex security projects, application/software releases, and data center migrations.
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior IT Project Manager
Covius
Glendale, CO
03.2022 - Current
- Led cross-functional teams to implement IT solutions aligning with organizational goals.
- Developed project plans outlining scope, timelines, and resource allocation for technology initiatives.
- Facilitated stakeholder meetings to gather requirements and ensure alignment on project objectives.
- Managed project risks by identifying potential issues and implementing mitigation strategies proactively.
Senior IT Project Manager
Health Equity
Draper, Utah
06.2014 - 02.2022
- Project managed over various IT and company initiatives including, a large data center migration, the implementation of a high availability/disaster recovery program, large scale upgrades, migrations of enterprise level platforms including a complex Web Application Firewall (WAF), data warehouse implementation, semi-annual DR testing, and various other data security projects.
- Responsible for:
- Managing project scope, schedule, budget, issues, risks, vendors, and best practices that support the project lifecycle
- Providing ongoing status reports indicating project health and scheduled performance index
- Maintaining good relationships with department members and cross-functional teams that allows open collaboration, an effective work environment, and department success
- Communicating and collaborating with department leaders, executive sponsors, and subject matter experts across different business functions for successful project execution
- Experience working with agile software development teams to integrate their sprints and the SDLC process into larger enterprise level projects
- Collaborating with team members to develop and implement best practices, processes, standards, and measurements
Senior Project Manager/Program Manager – Xerox Services
Xerox Corporation
Draper, Utah
08.2012 - 04.2014
- As a member of the Xerox PMO, I managed programs that facilitated new corporate initiatives designed to reduce business unit expenses by allowing personnel to work from home. Other projects included DR planning, security audits and compliance, and specialized projects directly from the CTO of Xerox Services.
- Responsible for:
- Managed the budget and capital expenditures related to the overall Virtual Workforce program; directly impacted a reduction of Xerox Services real estate costs by 25%
- Developed and distributed program metrics to executive management such as the VW Dashboard and Flash Report
- Led a successful 6 month pilot with HireVue to implement a digital interviewing platform within Xerox HR recruitment. ROI analysis showed that we saved 40% of recruitment time and the HireVue system was expanded as a corporate standard
- Worked with the Xerox Information Security Office (XISO) and Security Compliancy Group (SCG) to produce Disaster Recovery and Business Continuity Plans for Salt Lake facilities; designing facility wide escalation paths, auditing processes, and quarterly reports
Senior Technical Project Manager
iBAHN Corporation
Salt Lake City, Utah
02.2004 - 08.2012
- Project managed software, hardware, and implementation projects related to high-speed Internet access, digital TV systems, and VoIP telephony systems for the hospitality industry. Also program managed the deployment of complex conference network infrastructures for the Dept. of Defense, Intel, and other industry leaders
- Responsible for:
- Managed over 210 U.S. Army training conferences over the course of a year and a half
- Successful in reaching target profitability for these Army trainings of over 2.2 million dollars
- Supervised and trained team personnel on installation of routers, core switches, and IP scheming
- Successfully managed the implementation of over 250 data circuits spanning across the U.S. for the hospitality industry and large conferences
- Managed project initialization, planning, execution, monitoring, control, and closing
- Creation of SOWs, change orders, WBS, schedules, risks, and other project controls
- Tracking and reporting of projects costs and profit margins
- Review and improvement of project processes and procedures (learnings)
- Managed all on-site installation or event personnel
- Created or updated project documentation and implementation training manuals
Project Coordinator
ISB (Host Broadcaster of 2002 Salt Lake City Olympics)
Salt Lake City, Utah
10.2000 - 11.2002
- Worked with the telecommunication/commentary team for all Olympic venues.
- Responsible for:
- Client relations
- Special projects
- Resource management
- Maintained documentation and financial spreadsheets
Education
Business Marketing -
University of Utah
Skills
- Resource Management: Manage large teams of engineers, software developers, contractors, and other high level project stakeholders, including clients
- Communication: Expert at remediating project issues/risks or stakeholder disputes by providing quick effective solutions, and routinely handling complex communication channels on large scale technical projects
- Organization: Organize weekly meetings/conference calls for projects spanning multiple cross-functional teams, project status reports, large budgets, testing plans, project milestones, and profitability reports
- Leadership: Ability to motivate team members by fostering a spirit of teamwork and empowerment of accountability through building good relations, encouraging employee contribution, and career pathing
- Software: Proficient with MS Word, Excel, PowerPoint, MS Project, Visio, and Workfront
- Stakeholder management
Certification
- PMP, PMI-ACP, Sec+, Six Sigma Green Belt
- Member of Northern Utah Chapter PMI: ID #1843569
Timeline
Senior IT Project Manager
Covius
03.2022 - Current
Senior IT Project Manager
Health Equity
06.2014 - 02.2022
Senior Project Manager/Program Manager – Xerox Services
Xerox Corporation
08.2012 - 04.2014
Senior Technical Project Manager
iBAHN Corporation
02.2004 - 08.2012
Project Coordinator
ISB (Host Broadcaster of 2002 Salt Lake City Olympics)
10.2000 - 11.2002
Business Marketing -
University of Utah