Heidi Chapin
Austin,TX
Summary
Well-rounded guide successful at giving entertaining tours of The University of Texas at Austin for more than 30 students each day. Highly educated and energetic on tours. Enjoys communicating knowledge of local sites to visitors and residents alike.
Overview
1
1
year of professional experience
Work History
Tour Guide
University Of Texas At Austin
10.2023 - Current
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Run and handle tours of over 30 people on a 90-minute walking tour as well as answer questions and alleviate concerns.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Spray Tan Technician
Bronze Bar
08.2022 - 05.2023
- Achieved a high level of client satisfaction by providing personalized spray tan services and addressing individual needs.
- Increased customer retention through exceptional customer service and follow-up care recommendations.
- Maintained a clean, safe, and hygienic work environment to ensure client comfort and compliance with industry standards.
- Managed over 10 clients every thirty minutes with checking-in, consultation, spray tanning, and after care instructions.
- Performed thorough client consultations to determine the best tanning solution for their skin tone and desired results.
- Developed strong client relationships, resulting in repeat business and referrals for additional clientele.
Legal Intern
Petry Law Firm
08.2022 - 05.2023
- Enhanced client satisfaction by providing thorough legal research and drafting comprehensive memos.
- Assisted attorneys in preparing for trials, contributing to successful case outcomes.
- Conducted extensive legal research for complex cases, resulting in favorable settlements.
- Managed approximately 15-20 consultation calls each week.
Education
Bachelor of Arts - Government
University of Texas At Austin
Austin, TX05.2027
Associate of Arts - Liberal Arts
Houston Community College
Houston, TX05.2023
High School Diploma -
Houston Academy For International Studies
Houston, TX05.2023
Skills
- Client Communication
- Litigation Support
- Interpersonal Skills
- Adaptability
- Problem Solving
- Active listening
Timeline
Tour Guide
University Of Texas At Austin
10.2023 - Current
Spray Tan Technician
Bronze Bar
08.2022 - 05.2023
Legal Intern
Petry Law Firm
08.2022 - 05.2023
Bachelor of Arts - Government
University of Texas At Austin
Associate of Arts - Liberal Arts
Houston Community College
High School Diploma -
Houston Academy For International Studies
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