Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Activities
Timeline
Heidi Chapman

Heidi Chapman

Beaufort,SC

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

6
6
years of professional experience

Work History

Vendor Analyst III

TD Bank, N.A
09.2022 - 03.2024
  • Review, audit, and approve high-value vendor invoices in SAP and Oracle, ensuring compliance with contractual terms, internal controls, and budget allocations.
  • Conduct SLA and KPI performance reviews with vendors, leading governance meetings to address issues and drive improvement.
  • Partner with finance, procurement, and accounts payable teams to reconcile variances and resolve invoice discrepancies before payment approval.
  • Maintain audit-ready documentation and performance databases to ensure data integrity and regulatory compliance.
  • Lead process improvement initiatives in invoice review, vendor onboarding, and reporting workflows, reducing turnaround times and increasing accuracy.
  • Manage vendor onboarding lifecycle, including risk assessments, data validation, and compliance checks to mitigate operational risks.
  • Prepare and deliver detailed performance and invoice status reports to leadership for budget tracking and decision-making.

Loss Mitigation II

TD Bank, N.A
Greenville, South Carolina
01.2020 - 01.2022
  • Audited and processed complex account adjustments, ensuring accuracy, compliance, and 'In Good Order' documentation prior to completion.
  • Led monthly vendor meetings to review performance metrics, resolve escalations, and ensure service quality met contractual requirements.
  • Partnered with cross-functional stakeholders to resolve discrepancies in financial data and prevent repeat issues.
  • Produced monthly operational, compliance, and reconciliation reports for leadership review.
  • Trained and mentored new staff, improving departmental productivity and adherence to quality standards.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.

Banking Specialist II

TD Bank, N.A
Greenville, SC
01.2018 - 01.2020
  • Processed high-volume financial transactions in compliance with internal policies, accounting rules, and regulatory requirements.
  • Resolved customer and interdepartmental inquiries by researching account histories, validating data, and correcting errors.
  • Conducted account reconciliations to identify and resolve discrepancies, reducing downstream errors in payment and reporting systems.
  • Assisted clients with account inquiries and problem resolution.
  • Educated customers on product offerings and services available.
  • Collaborated with team members to improve service delivery standards.
  • Maintained accurate records of client interactions and transactions.
  • Conducted compliance checks to ensure adherence to banking regulations.
  • Resolved discrepancies in customer accounts through detailed investigation.

Education

Supply Chain Management - undefined

Greenville Technical College
08.2027
  • Expected in 08/2027
  • Ongoing

Enterprise Resource Planning Certification - undefined

Greenville Technical College
08.2026
  • Expected in 08/2026
  • Ongoing

Skills

  • Data Analysis & Management
  • Compliance
  • Stakeholder Engagement
  • Operational Efficiency
  • Risk Assessment
  • Process Optimization
  • Audits & Reports Generation
  • Oracle Dashboard
  • SAP
  • Excel
  • Data-driven Insights

Accomplishments

CEO Leadership Award at TD Bank

Languages

English
Fluency
Spanish
Fluency

Activities

  • Passionate diver who loves exploring the world's unspoiled oceans.
  • Known in the family for my world-class chocolate flan.
  • Avid traveler with a special love for visiting national parks.
  • Proud fisherwoman and my dad’s trusted partner in every adventure.

Timeline

Vendor Analyst III - TD Bank, N.A
09.2022 - 03.2024
Loss Mitigation II - TD Bank, N.A
01.2020 - 01.2022
Banking Specialist II - TD Bank, N.A
01.2018 - 01.2020
Greenville Technical College - Supply Chain Management,
Greenville Technical College - Enterprise Resource Planning Certification,

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