Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heidi Chase

Alto,TX

Summary

Over 5 years of leadership experience in managing a team of over 45+ hourly associates. Expert communicator, coach and mentor. Utilizes data and metrics to help drive labor decisions to help execute the daily goal. Results driven individual, who is a strong leader and mentor to other associates.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

Amazon, PDX6
11.2019 - 10.2023
  • Utilizes labor planning software to help drive decisions, control costs, and execute the operational plan resulting in achieving 90% or higher to plan every shift for Q4.
  • Makes decisions with a customer obsession mindset and focus; helped with operation cold prickly during peak 2022 resulting in PDX6 never missing a military shipment customer promise.
  • Effectively communicates with operations, managers, and associates to complete objectives and ensured our shift was on the operational plan glidepath.
  • Coaches employees on efficiency, quality, and safety practices
  • Develops associates in problem solve techniques
  • Executes daily audits to help drive quality and help drive a culture of safety within the fulfillment center

Waitress/Shift Lead

Warehouse 23
07.2016 - 02.2020
  • Supervised up to 10 employees on shift
  • Provided excellent customer service to guests
  • Handled customer cash and processed payments
  • Addressed guest concerns and rectified any negative guest experiences
  • Built strong business relations with guests through off-site business interactions and individualized gift basket

Waitress

Chips and Palace Casino
03.2012 - 02.2016
  • Delivered exceptional customer service in high-volume restaurant environment.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Trained new waitstaff on restaurant procedures and menu offerings.
  • Managed multiple tables efficiently, prioritizing customer needs and satisfaction.

Education

High School Diploma -

Woodland High School
06.2006

Skills

  • Problem solver
  • Effective Communicator
  • Decision Making
  • Project Management
  • Training and development
  • Operational Leadership
  • Labor Planning
  • Team Builder

Certification

  • ASL Certified 2022
  • BigFoot Award 2020

Timeline

Warehouse Supervisor

Amazon, PDX6
11.2019 - 10.2023

Waitress/Shift Lead

Warehouse 23
07.2016 - 02.2020

Waitress

Chips and Palace Casino
03.2012 - 02.2016

High School Diploma -

Woodland High School

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Heidi Chase