Overview
Work History
Summary
Education
Skills
Timeline
Generic

Heidi Chmielorz

Manchester,NH

Overview

27
27
years of professional experience

Work History

Direct Support Professional

Greater Lynn Mental Health
Lynn, MA
04.1998 - 05.2001
  • Monitored clients' overall health and well-being and noted significant changes.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Maintained entire family's schedule and organized events.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Recorded status and duties completed in logbooks for management.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Direct Support Professional

Living Innovations
Derry, NH
04.1997 - 05.2001
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.

Home Health Aide

BrightStar Care
10.2023 - Current

Working with the elderly in their homes by cleaning, running errands, cooking, assisting with everyday living skills, and companionship. The company also works with schools and assisted living facilities so I have experience in para education and in assisted living facilities.

Home Health Aide

Granite State Independent Living
05.2014 - 08.2021

Assisting disabled adults with everyday living skills. Working with bedridden adults over 18. Cooking, cleaning, showering, dressing, errands running and companionship.

Home Health Aide

The Moore Center
Manchester , NH
08.2016 - 05.2020
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proven ability to learn quickly and adapt to new situations.

Bookseller/ Front End Manager

Barnes & Noble
06.2006 - 05.2012
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Collaborated with other staff to support smooth daily operations.
  • Established strong relationships with customers to encourage repeat business.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Assisted customers with locating books and other materials in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Archivist

Northeast Reclaiming Services
Derry, NH
08.2005 - 06.2007
  • Ensured preservation of fragile materials, conducting conservation treatments on damaged items as needed.
  • Safeguarded intellectual property rights by adhering to legal guidelines concerning copyright restrictions when providing access to archival materials.

Licensed Nursing Assistant

Hampstead Nursing Services
Hampstead , NH
03.2004 - 03.2005
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of 6-8+ residents under long-term care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Licensed Nursing Assistant

(IHS )Pleasant Valley Nursing Home
Derry, NH
04.2003 - 06.2004
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Supported needs of 6-8+ residents under long-term care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Summary

Driven Home Health Aide and former Bookseller/Front End Manager at Barnes & Noble, adept in interpersonal communication and care plan management. Demonstrated ability to improve client satisfaction and streamline care processes. Excelled in creating positive customer experiences and managing detailed patient documentation, showcasing a blend of hard and soft skills.

Education

Studio Art - Art

Rivier University
Nashua, NH
06.1997

Skills

  • Meal Preparation
  • Care plan assessment
  • Care Plan Management
  • Medication organization
  • Client documentation
  • Patient transportation
  • Behavioral Management
  • Progress Documentation
  • Light Housekeeping
  • State Driver's License
  • Dressing assistance
  • ADL support
  • Schedule Management
  • Interpersonal Communication

Timeline

Home Health Aide

BrightStar Care
10.2023 - Current

Home Health Aide

The Moore Center
08.2016 - 05.2020

Home Health Aide

Granite State Independent Living
05.2014 - 08.2021

Bookseller/ Front End Manager

Barnes & Noble
06.2006 - 05.2012

Archivist

Northeast Reclaiming Services
08.2005 - 06.2007

Licensed Nursing Assistant

Hampstead Nursing Services
03.2004 - 03.2005

Licensed Nursing Assistant

(IHS )Pleasant Valley Nursing Home
04.2003 - 06.2004

Direct Support Professional

Greater Lynn Mental Health
04.1998 - 05.2001

Direct Support Professional

Living Innovations
04.1997 - 05.2001

Studio Art - Art

Rivier University
Heidi Chmielorz