Heidi Clephas

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maximized quality assurance by completing frequent line checks.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Developed unique events and special promotions to drive sales.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Provided training classes for all new front-of-the-house hires
• Ensuring knowledge of proper menu and corporate policy

• Greeting guests with astounding hospitality
• Preparing food in a fast-paced operation
• Ensuring sanitation standards

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