Heidi Cook
Saint Paul,MN
Summary
Dedicated and adaptable professional with demonstrated skills in care coordination and case management. Expertly handles inquiries and tasks to meet patients' needs and correct problems related to care. Well-versed in policies, procedures and standards. Expert in multitasking and time management while working under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Coordinator
TDB Communications
Cottage Grove, MN
09.2022 - Current
- Successfully employed thorough knowledge of online military systems and modules (e.g., MEDCHART, MODS, VTA, etc.) to ensure seamless initiation and tracking of soldier's medical readiness and care.
- Ensured correct and thorough handling of cases by maintaining accurate client records.
- Offered prompt responses to inquiries made by servicemembers and unit personnel about their cases, providing guidance on appropriate courses of action.
- Engaged in regular staff meetings to discuss and enhance care coordination best practices.
- Maintain accurate records of all SM care from both civilian hospitals and military medical treatment facilities.
Lead Bartender
Rack's Sports Bar and Grill
Burnsville, MN
01.2012 - Current
- Inspected all equipment used in the bar area for proper operation prior to each shift.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Assisted management in developing promotional activities such as contests or giveaways.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
Staff Sergeant/Medical NCOIC
US Army National Guard
Inver Grove Heights, MN
07.2009 - Current
- Oversee the medical section to accomplish the unit and battalion mission.
- Plan and implement soldier's medical training to ensure they stay proficient in their roles.
- Participated in various training sessions related to combat medicine topics such as disaster preparedness planning, triage management.
- Assessed and treated acute illnesses, injuries, and wounds while providing emergency care to patients in the field.
- Performed preventative health assessments, including immunizations and physicals, on service members in accordance with Army regulations.
- Maintained detailed records of patient care activities, treatments, medications administered, diagnostic tests results, and other relevant information.
- Worked effectively in team environments to make the workplace more productive.
Education
Health Sciences
American Military University
Skills
- Organizational Skills
- Attention to Detail
- Multidisciplinary team collaboration
- Healthcare knowledge
- Calm Under Pressure
- Self-Directed
- Confidentiality
- Personnel Management
Certification
- EMT, Combat Medic, Health Care Specialist
- HIPAA
- Suicide Prevention
- Unit Prevention Leader/Army Substance Abuse Program
References
References available upon request.
Timeline
Care Coordinator
TDB Communications
09.2022 - Current
Lead Bartender
Rack's Sports Bar and Grill
01.2012 - Current
Staff Sergeant/Medical NCOIC
US Army National Guard
07.2009 - Current
Health Sciences
American Military University
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