Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Cooper

Detroit,Michigan

Summary

Adept at fostering positive client relations and handling confidential information, my tenure at SKLD West Bloomfield honed my customer service and file organization skills. Demonstrated ability to quickly adapt and collaborate effectively within team settings, enhancing operational efficiency without compromising on privacy standards. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

20
20
years of professional experience

Work History

Administrative Receptionist /CENA

SKLD West Bloomfield
01.2023 - Current
  • Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
  • Provided comprehensive support during audits by preparing requested documents accurately and within specified deadlines.
  • Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
  • Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.

CENA

SKLD Plymouth
10.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

CENA

St. Jude Nursing Center
03.2004 - 01.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Frank Cody High School
16445 Cathedral Street
06.1984

No Degree - Certified Nursing Assistant

Livonia Career Technical Center
8985 Newburgh Road
01.1981

Skills

  • Telephone skills
  • Customer/Client relations
  • Customer and client relations
  • File Organization

Timeline

Administrative Receptionist /CENA

SKLD West Bloomfield
01.2023 - Current

CENA

SKLD Plymouth
10.2019 - Current

CENA

St. Jude Nursing Center
03.2004 - 01.2019

High School Diploma -

Frank Cody High School

No Degree - Certified Nursing Assistant

Livonia Career Technical Center
Heidi Cooper