Heidi Cowie

• Greeted and welcomed guests in character to the haunted house attraction.
• Performed improvisational acting while maintaining a safe environment.
• Collaborated with other departments such as makeup, sound and lighting technicians to ensure smooth operations.

Sales:

• Increased sales by identifying bottlenecks and proposing optimal strategies.
• Maintained daily calendars, scheduling, and confirming appointments with clients.
• Managed social media content. Organized events and activities to promote membership growth
• Ensured customer satisfaction by resolving problems with knowledgeable, friendly service.

Coaching:

• Developed class routines to meet diverse fitness levels, tailored to individual needs.
• Created individualized plans and monitored the progress of members toward set goals.
• Mentored and nurtured members to foster a supportive environment and build confidence.

• Provided excellent customer service by greeting guests with a smile and providing menus.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Trained new employees in customer service, cash service, cleanliness, and menu knowledge.
• Participated in a team effort by completing other tasks as needed.