Years of professional experience
Heidi Cravens
Hospitality, Hotel and Tourism
Newhall,CA
Summary
Organized team player with over 20 years of experience in customer service and sales in multiple industries, with exceptional people skills and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
Work History
Flight Attendant
FLIGHT SERVICES INTERNATIONAL
Houston, TX
03.2023 - 09.2023
- Attended to VIPs and military passengers, as well as their families, on statewide and international flights.
- Responsible for stowing sensitive military equipment.
- Met with the flight team 1 hour prior to boarding to discuss the flight path, conduct safety checks, and prepare for bad weather.
- Served between 80 and 200 passengers per flight by providing snacks, beverages, answering questions, and assisting passengers with luggage and seating arrangements.
- Delivered onboard customer service including food and beverage service.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Client Services Executive
OPTIMUM HEALTHCARE IT
Los Angeles, CA
12.2014 - 05.2019
- Responsible for producing 25% of the company's $250 million net worth.
- Awarded the "President's Club" three years in a row. President's Club is $20 million or more in sales annually)
- Top revenue producer for two years in a row.
- Managed a team of over 250 consultants.
- Created a new process that streamlined the submission and approval of consultants' expenses, negotiated hotel and car rental costs, and coordinated team dinners.
- Maintained relationships with major healthcare systems by providing client-facing support.
- Moderated daily calls with the recruiting team to discuss job openings and detail all pertinent information related to individual positions.
- Retained clients by presenting new products and services.
- Frequently traveled to visit with assigned territories.
- Surpassed sales goals through implementation of successful marketing strategies.
- Interacted directly with stakeholders across multiple departments in order to meet objectives.
- Maintained strong rapport with existing clients and interacted with potential clients.
- Conducted regular follow-up communication with clients to ensure their needs are being met.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Business Development/Sales Executive
F1 TECHNICAL SOLUTIONS
Los Angeles, CA
07.2012 - 11.2014
- Conducted interviews with potential consultants, and negotiated pay rates for new hires.
- Researched and developed new sales markets.
- Traveled extensively to various industry conferences, meetings, and events.
- Negotiated individual pay rates for consultants.
- Negotiated individual bill rates for clients.
- Relayed clients' needs to recruitment staff for open positions.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Identified needs of customers promptly and efficiently.
- Attended industry events to build relationships with key contacts in the field.
Event Marketing Specialist/Spokesmodel
RENEE GODIN AGENCY
Los Angeles, CA
01.2008 - 12.2012
- Assisted in organizing and promoting products at special events for various clients.
- Worked directly with clients to coordinate events based on their individual needs for brand awareness.
- Educate consumers about products during events.
- Generated leads for clients and collected data on consumer demographics
- Maintained a professional appearance throughout the duration of the event.
- Engaged in conversations with potential customers in order to generate leads for sales staff.
- Demonstrated an understanding of company's offerings by answering attendee inquiries accurately.
- Set up trade show booth, organized materials and displays, ensured all components were present.
- Prepared reports summarizing attendance figures and customer interactions from each day of the event.
- Provided feedback on customer experience at the tradeshow to management team.
Server
WOKCANO
Santa Clarita, CA
01.2008 - 08.2012
- Greeted and served guests in a section of six to ten tables in a high-volume restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server/Bartender
CELEBRATIONS BY KAREN
Los Angeles, CA
01.2008 - 08.2012
- Assisted in setting up and breaking down catering events.
- Ensured compliance with food safety regulations and standards.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Prepared mixed drinks by applying advanced mixology knowledge.
- Displayed and retained extensive knowledge of liquors, wines, and cocktails.
- Greeted guests with friendliness and professionalism.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
Education
Associate of Arts - Hotel, Hospitality, Tourism And Recreation Management
College of The Canyons
Valencia, CA12-2025
Skills
- Public speaking
- Cultural awareness
- Multitasking and organization
- Guest services
- Empathy and patience
- Attention to detail
- Calm under pressure
Accomplishments
International Flight Attendant (110 hours of specialized training as required by the Federal Aviation Administration)
Certification
- Certified Flight Attendant, Flight Services International - (May 19, 2023)
- CPR Certified
- Food Handler's Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureQuote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Flight Attendant
FLIGHT SERVICES INTERNATIONAL
03.2023 - 09.2023
Client Services Executive
OPTIMUM HEALTHCARE IT
12.2014 - 05.2019
Business Development/Sales Executive
F1 TECHNICAL SOLUTIONS
07.2012 - 11.2014
Event Marketing Specialist/Spokesmodel
RENEE GODIN AGENCY
01.2008 - 12.2012
Server
WOKCANO
01.2008 - 08.2012
Server/Bartender
CELEBRATIONS BY KAREN
01.2008 - 08.2012
Associate of Arts - Hotel, Hospitality, Tourism And Recreation Management
College of The Canyons
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