Overview
Work History
Education
Skills
Timeline
Generic

Heidi Cromer

Overview

32
32
years of professional experience

Work History

Office Clerk

Lake Ridge Rv Resort
10.2022 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming business and client requests for information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided clerical support, addressing routine, and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Snack Bar Worker

Lake Ridge RV Resort
08.2017 - Current
  • Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
  • Operated cash register and received cash or credit card payment from customer to procure and record transactions.
  • Practiced strong sanitation habits to comply with workplace health and safety procedures.
  • Prepared and served food and drink to drive guest satisfaction while anticipating customer needs.
  • Dated and rotated food containers and stored perishables at proper temperatures to comply with company standards.
  • Described specials or menu changes and answered food preparation questions to assist guests in food and beverage selection.
  • Estimated food and beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Rotated, dated and marked stock to use old items first and monitor inventory.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Accurately operated cash register to process customer payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.

Housekeeper

Lake Ridge Rv Resort
08.2017 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Operated electronic backpack vacuums and floor sweepers.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Polished fixtures to achieve professional shine and appearance.

Banquet Server

The Inn At Virginia Tech
08.2018 - 10.2020
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled food and beverage orders for up 300 guests, delivering prompt and friendly service.
  • Answered guest questions about event plans and food service choices.
  • Adjusted service based on customer requests and kitchen readiness.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Maintained clean and safe work environment.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Replenished condiments and other supplies at tables and service bars.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cook

The Inn At Virginia Tech
04.2012 - 08.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food quality and presentation to maintain high standards.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.

Line Cook

The River Company And Brewery
05.2011 - 04.2012
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Monitored food quality and presentation to maintain high standards.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Sales Clerk

New Mountain Mercantile
02.2004 - 02.2011
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed customer accounts to secure customer satisfaction and repeat business.

General Manager of Food Service

Papa Johns
08.2002 - 01.2004
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reviewed and approved employee schedules and timesheets.
  • Oversaw training of more than 15 team members.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.

Assistant Food Service Manager

Papa Johns
10.2001 - 08.2002
  • Practiced safe work habits and encouraged staff to do same.
  • Accurately monitored inventory levels in order to accurately order supplies.
  • Maintained logs for equipment maintenance as required by [Agency].
  • Displayed proper food handling and equipment technique when assisting in kitchen.
  • Coordinated employee work schedules to provide coverage for special events.
  • Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
  • Communicated with customers to answer questions or concerns.
  • Observed staff confirm safety and quality standards.
  • Assisted Food Service Manager with planning and preparation of lunch and dinner.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Tracked food production levels, meal counts, and supply costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Sewing Machine Operator

Cross Creek Apparel
01.1995 - 10.2001
  • Completed quick and safe threading and needling changing operations to keep production on schedule.
  • Supported performance targets by maintaining clean and neat work areas.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Verified quality of completed work against project specifications to assess conformance with targets.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Skilled at working independently and collaboratively in a team environment.

Assistant Food Service Manager

Lilly's Old Tyme
06.1991 - 12.1995
  • Practiced safe work habits and encouraged staff to do same.
  • Accurately monitored inventory levels in order to accurately order supplies.
  • Maintained logs for equipment maintenance as required by [Agency].
  • Displayed proper food handling and equipment technique when assisting in kitchen.
  • Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
  • Communicated with customers to answer questions or concerns.
  • Observed staff confirm safety and quality standards.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Tracked food production levels, meal counts, and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.

Education

General Manager - Business Management

Papa Johns Training Center
Roanoke, VA
08.2002

Skills

  • Inquiry Requests
  • Update Records
  • Inbound and Outbound Calling
  • Material Flow Management
  • Customer Feedback
  • Serve Customer Needs
  • Phone Call Direction
  • Customer Retention
  • Inventory Management
  • Office Machine Operation
  • Telephone Reception
  • Office Supplies and Inventory
  • Travel Coordination
  • Information Verification

Timeline

Office Clerk

Lake Ridge Rv Resort
10.2022 - Current

Banquet Server

The Inn At Virginia Tech
08.2018 - 10.2020

Snack Bar Worker

Lake Ridge RV Resort
08.2017 - Current

Housekeeper

Lake Ridge Rv Resort
08.2017 - Current

Cook

The Inn At Virginia Tech
04.2012 - 08.2018

Line Cook

The River Company And Brewery
05.2011 - 04.2012

Sales Clerk

New Mountain Mercantile
02.2004 - 02.2011

General Manager of Food Service

Papa Johns
08.2002 - 01.2004

Assistant Food Service Manager

Papa Johns
10.2001 - 08.2002

Sewing Machine Operator

Cross Creek Apparel
01.1995 - 10.2001

Assistant Food Service Manager

Lilly's Old Tyme
06.1991 - 12.1995

General Manager - Business Management

Papa Johns Training Center

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Heidi Cromer