Interacted with customers by phone, email, or in-person to provide information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled incoming business and client requests for information.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Provided clerical support, addressing routine, and special requirements.
Completed clerical tasks such as filing, copying, and distributing mail.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Snack Bar Worker
Lake Ridge RV Resort
08.2017 - Current
Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
Operated cash register and received cash or credit card payment from customer to procure and record transactions.
Practiced strong sanitation habits to comply with workplace health and safety procedures.
Prepared and served food and drink to drive guest satisfaction while anticipating customer needs.
Dated and rotated food containers and stored perishables at proper temperatures to comply with company standards.
Described specials or menu changes and answered food preparation questions to assist guests in food and beverage selection.
Estimated food and beverage consumption to anticipate amounts to be purchased or requisitioned.
Rotated, dated and marked stock to use old items first and monitor inventory.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Accurately operated cash register to process customer payments.
Replenished serving stations with fresh food and cleaned up spills.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Documented customer orders and conveyed special requests to kitchen staff.
Brewed coffee and tea and changed out drink station syrups.
Housekeeper
Lake Ridge Rv Resort
08.2017 - Current
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Disposed of trash and recyclables each day to avoid waste buildup.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Dusted picture frames and wall hangings with cloth.
Operated electronic backpack vacuums and floor sweepers.
Changed bed linens and collected soiled linens for cleaning.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Polished fixtures to achieve professional shine and appearance.
Banquet Server
The Inn At Virginia Tech
08.2018 - 10.2020
Set up banquet tables and chairs based on event requirements.
Carried out professional service, retaining polite and friendly approach at all times.
Provided friendly, courteous service to create memorable moments for guests.
Arranged linens and table settings according to seating plan and event theme.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Worked with banquet manager to coordinate event set up and schedule.
Responded to guest inquiries and requests promptly and courteously.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Adhered to all health and safety regulations while serving food and beverages.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Handled food and beverage orders for up 300 guests, delivering prompt and friendly service.
Answered guest questions about event plans and food service choices.
Adjusted service based on customer requests and kitchen readiness.
Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Maintained clean and safe work environment.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Arranged food, utensils and condiments on trays to serve meals with necessary items.
Inspected dishes and utensils for cleanliness.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Replenished condiments and other supplies at tables and service bars.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cook
The Inn At Virginia Tech
04.2012 - 08.2018
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Prepared food items in compliance with recipes and portioning control guidelines.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Seasoned and cooked food according to recipes or personal judgment and experience.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Maintained food safety and sanitation standards.
Kept kitchen clean and organized by performing daily maintenance tasks.
Followed strict standards for food handling and safety, minimizing risks to customers.
Managed opening and closing shift kitchen tasks.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Monitored food quality and presentation to maintain high standards.
Measured and mixed ingredients according to precise recipes for best results.
Measured, weighed and mixed appropriate ingredients according to recipe directions.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Adjusted recipes based on ingredient availability or customer request.
Line Cook
The River Company And Brewery
05.2011 - 04.2012
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Checked food temperature regularly to verify proper cooking and safety.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Kept kitchen clean and organized by performing daily maintenance tasks.
Followed health, safety and sanitation guidelines while preparing and serving food.
Prepared food items in compliance with recipes and portioning control guidelines.
Monitored food quality and presentation to maintain high standards.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Maintained smooth and timely operations in preparation and delivery of meals.
Verified proper portion sizes to consistently attain high food quality standards.
Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Sales Clerk
New Mountain Mercantile
02.2004 - 02.2011
Assisted customers by finding items quickly to boost store satisfaction rates.
Kept front check out area clean and organized for efficient service.
Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Processed payments and returns with accuracy and efficiency.
Inspected floor displays, noted missing items, and immediately replenished merchandise.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Opened and closed store by balancing cash registers and receipts.
Scanned merchandise and bagged using appropriate strategies for different items.
Maintained customer satisfaction with quick and professional handling of product returns.
Managed customer accounts to secure customer satisfaction and repeat business.
General Manager of Food Service
Papa Johns
08.2002 - 01.2004
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Tracked food production levels, meal counts, and supply costs.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Reviewed and approved employee schedules and timesheets.
Oversaw training of more than 15 team members.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Formulated and implemented marketing strategies to increase sales and customer loyalty.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Verified prepared food met standards for quality and quantity before serving to customers.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Purchased food and cultivated strong vendor relationships.
Assistant Food Service Manager
Papa Johns
10.2001 - 08.2002
Practiced safe work habits and encouraged staff to do same.
Accurately monitored inventory levels in order to accurately order supplies.
Maintained logs for equipment maintenance as required by [Agency].
Displayed proper food handling and equipment technique when assisting in kitchen.
Coordinated employee work schedules to provide coverage for special events.
Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
Communicated with customers to answer questions or concerns.
Observed staff confirm safety and quality standards.
Assisted Food Service Manager with planning and preparation of lunch and dinner.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Tracked food production levels, meal counts, and supply costs.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Sewing Machine Operator
Cross Creek Apparel
01.1995 - 10.2001
Completed quick and safe threading and needling changing operations to keep production on schedule.
Supported performance targets by maintaining clean and neat work areas.
Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
Verified quality of completed work against project specifications to assess conformance with targets.
Examined incoming materials and compared to documentation for accuracy and quality.
Skilled at working independently and collaboratively in a team environment.
Assistant Food Service Manager
Lilly's Old Tyme
06.1991 - 12.1995
Practiced safe work habits and encouraged staff to do same.
Accurately monitored inventory levels in order to accurately order supplies.
Maintained logs for equipment maintenance as required by [Agency].
Displayed proper food handling and equipment technique when assisting in kitchen.
Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
Communicated with customers to answer questions or concerns.
Observed staff confirm safety and quality standards.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Tracked food production levels, meal counts, and supply costs.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.