Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Heidi Croshaw

Heidi Croshaw

Nampa,ID

Summary

Talented Cake Decorator with [Number] years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials. Open-minded Cake Decorator specializing in creating high-quality and delicious edible masterpieces. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation. Proficient in various baking and decorating techniques. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service, Cake Decorator

Albertsons Market
04.2017 - Current
  • Followed daily opening and closing procedures of brick and mortar bakery location.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Accurately packaged and priced each product according to [Company] pricing procedures.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Weighed, boxed and wrapped bakery products.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Recorded and maintained accurate supplies lists for clients' projects.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Managed material inventory and ordered new materials when needed.
  • Operated cash register and handled cash, credit card and check transactions.
  • Decorated [Number] fondant and soft-frosted style cakes daily.
  • Increased business sales by [Number]% by influencing purchases and attracting customers with displays and professional service.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Coordinated services under supervision of lead [Job title].
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
  • Provided exemplary customer service to [Number] patrons daily in high-volume shopping center location.
  • Decorated [Type] pastries and cakes quickly and precisely by organizing and prioritizing each task.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Directed [Number]-person team of customer service personnel while helping front-line team members work effectively with over [Number] daily customers.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked with vendors to schedule more than [Number] daily pickups and [Number] weekly deliveries.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
  • Responded to customer requests for products, services and company information.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Reviewed order data to verify transactions and shipping dates.
  • Scored in top [Number]% of employees for successful [Action].
  • Contributed to annual store sales of $[Amount] per [Timeframe].
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Created and maintained detailed database to develop promotional sales.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Processed [Number] invoices each [Timeframe] and mailed documentation to clients.

Education

High School Diploma -

Preston High School, Preston, ID
05.1992

Skills

  • Cake Sculpting
  • Safe Work Practices
  • Suggestive Selling
  • Floral Design
  • Critical Thinking
  • Proper Storage Procedures
  • Design Methods
  • Portion Standards
  • Quality Control Analysis
  • Baking Equipment
  • Icing Techniques
  • Visual Merchandising
  • Utensil Handling
  • Equipment Preparation
  • Knowledge of Raw Materials
  • Inventory Maintenance
  • Custom Creations
  • Customer Needs Assessments
  • Food Safety
  • Color Mixing Skills
  • Decorative Finishes
  • Quality Control
  • Standardized Recipe Proficiency
  • Product Inspection
  • Machinery Upkeep
  • Stock Rotation
  • Special Requests
  • Food Handling Standards
  • Sanitizing Procedures
  • Production and Processing
  • Tool Preparation
  • Food Garnishes
  • Hospitality and Accommodation
  • Food Production
  • Damage Identification
  • Product Wrapping and Packaging
  • Recipe Adaptation
  • Horizontal Dough Mixers
  • Safe Slicer Operation
  • Administration and Management
  • Glaze, Icing and Topping Application
  • Material Requirements Planning
  • Temperature Monitoring
  • Client Presentation Delivery
  • Pastry Filling Equipment
  • Expiration Monitoring
  • Spreadsheet Tracking
  • Raw Materials Assessment
  • Conveyor Speed Control
  • Hand Painting and Airbrushing
  • Dough Preparation and Baking
  • Logistics and Supply Chain
  • Commercial Food Production
  • Food Processor Operation
  • Decorate Products
  • Continuous Kneading Machines
  • Quality Evaluation
  • Batter and Filling Preparation
  • Accurate Scale Operation
  • Delivery Coordination

Accomplishments

  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Baking and Pastry Arts Certified
  • [Area of certification] Training - [Timeframe]

Additional Information

have great customer service and love to help people .

Timeline

Customer Service, Cake Decorator - Albertsons Market
04.2017 - Current
Preston High School - High School Diploma,

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Heidi Croshaw