Heidi Cunningham

• Managed Print Sample production and fulfillment for both Resellers and potential customers
• Developed strong relationships with Hewlett Packard customers, resellers and vendors.
• Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
• Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
• Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
• Handled Billing online with Corporate open PO process.
• Data entry for Billing and customer followup purposes via Excel.
• Improved order accuracy by implementing an efficient inventory management system.
• Enhanced warehouse organization with a focus on space optimization and product accessibility.
• Reduced shipping errors, resulting in fewer errors.
• Trained and supervised team members to ensure quality control.

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