Heidi David
Madison,WI
Summary
Detail-oriented college graduate with a Bachelor's degree in Economics and Business Administration, equipped with strong analytical and organizational skills and extensive experience in customer-facing roles. I am motivated to work with patients to provide a positive clinic experience, as well as leverage my education and adaptability to learn industry-specific software.
Overview
7
7
years of professional experience
Work History
Shift Lead/Barista
Mochas Coffeehouse and Bakery
01.2024 - Current
- Tracked inventory for the store and managed supply runs, including bank deposits
- Trained new baristas, ensuring adherence to company standards
- Greeted and assisted customers
- Managed high customer volumes during peak hours
- Worked collaboratively with baristas to provide accurate, timely service
- Maintained cleanliness and organization of the store and lobby
Cashier/Sales Associate
Western Colorado University
12.2020 - 08.2024
- Provided exceptional customer service and maintained store cleanliness
- Restocked inventory and managed the check-in process for new merchandise
- Handled purchase orders and ensured accurate product placement
Supplemental Instruction (SI) Leader (Macroeconomics and Business Statistics)
Western Colorado University
08.2022 - 12.2023
- Provided targeted support for students in Macroeconomics and Business Statistics courses
- Developed and led review sessions three times per week, focusing on key skills and problem-solving techniques
- Created lesson plans and review materials tailored to upcoming exams and quizzes
- Maintained availability outside of class and professor office hours to assist students with challenging course material
Wait Staff/Server
Moe's Original BBQ
06.2020 - 08.2021
- Welcomed guests, took orders, and ensured customer satisfaction throughout dining experience
- Managed high-volume service, handling food preparation, serving, and bussing tables
- Processed payments through POS systems and maintained a clean dining environment
Child Care Assistant
St. Joseph's Catholic Church
04.2018 - 01.2020
- Supervised children aged 3-8, providing a clean and safe environment
- Supervised free play and other activities to keep children safe.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
Education
Bachelor's - Economics and Business Administration, Emphasis in Finance
Western Colorado University
Gunnison, CO12.2023
High School Diploma -
Rocky Mountain High School
Fort Collins, CO05.2020
Skills
- Customer Service
- Relationship Building
- Verbal and written communication
- Able to tackle multiple issues at once
- Analysis Skills
- Attention to Detail
- 50 WPM Typing Speed
- Shift leadership
Timeline
Shift Lead/Barista
Mochas Coffeehouse and Bakery
01.2024 - Current
Supplemental Instruction (SI) Leader (Macroeconomics and Business Statistics)
Western Colorado University
08.2022 - 12.2023
Cashier/Sales Associate
Western Colorado University
12.2020 - 08.2024
Wait Staff/Server
Moe's Original BBQ
06.2020 - 08.2021
Child Care Assistant
St. Joseph's Catholic Church
04.2018 - 01.2020
High School Diploma -
Rocky Mountain High School
Bachelor's - Economics and Business Administration, Emphasis in Finance
Western Colorado University
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