Heidi Deger
McLean,VA
Summary
Heidi is a dynamic Hospitality professional with extensive experience in the Learning & Development sector. She has a strong background in organizational development, team building, and logistics coordination. She has a proven track record in creating impactful training programs that enhance staff performance, improve retention, and boost team morale.
Overview
7
7
years of professional experience
Work History
Cafe Opening Specialist, Learning & Development
Tatte Bakery And Cafe
Washington, DC
10.2024 - Current
- Managed orientation and training processes for 10 new cafe openings, focusing on successful entry into a new market and maintaining operational excellence.
- Developed new training programs for staff, promoting adherence to quality standards and best practices.
- Facilitated workshops for professional development of management team.
- Evaluated operations and staff performance to provided coaching recommendations to management teams.
- Created and maintained database systems to track operational and training data.
Assistant General Manager
Tatte Bakery And Cafe
Washington, DC
05.2023 - 10.2024
- Oversaw daily operations to ensure optimal service quality and product consistency.
- Motivated, trained, and disciplined employees to maximize performance.
- Implemented inventory management practices to reduce waste and improve cost control.
- Ensured compliance with all health department regulations by conducting weekly audits and implementing strict sanitation guidelines.
- Monitored facility maintenance needs, troubleshooting as needed, and coordinating repairs to keep operations running smoothly.
Barista
Tatte Bakery And Cafe
Washington, DC
06.2022 - 05.2023
- Prepared high-quality espresso beverages while adhering to established recipes and standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Mentored junior baristas in skill development, fostering a collaborative and knowledgeable team environment.
Research Assistant
James Madison University Political Science Dept
Harrisonburg, VA
01.2019 - 05.2020
- Assisted Dr. Tim LaPira with Congressional staffing research, data collection, and data entry
- Worked extensively with Excel spreadsheets and data cleansing technology
Committee Chair, Academic Affairs
James Madison University, Student Government
Harrisonburg, VA
04.2019 - 04.2020
- Lead strategic planning sessions to align committee goals with student government objectives and delegate assignments amongst committee members.
- Mentored new committee members on procedures and best practices to promote effective participation.
- Analyzed student feedback to identify areas for improvement in organizational initiatives.
- Served as the Student Representative on the Faculty Senate to vocalize student opinion
Education
Bachelor of Science - Political Science
James Madison University
Harrisonburg, VA05-2022
Skills
- Leadership development
- Program evaluation
- Database management
- Logistics coordination
- Team building
- Excellent communication
- Coaching and mentoring
- Excels in Microsoft Suite, Google Suite
- Proficient in French and Spanish
- ServSafe Food Safety Manager Certified
Awards and Accolades
- 2024 Market Cafe of the Year, Tatte. "For continuing to exceed guest expectations of experience and service in growing sales over previous years and plan. For being the market leader in staff retention, internal development, and promoting from within."
- Service Excellence Award, Starbucks 2022. "For exemplifying a passion for serving others and creating experiences that matter."
Timeline
Cafe Opening Specialist, Learning & Development
Tatte Bakery And Cafe
10.2024 - Current
Assistant General Manager
Tatte Bakery And Cafe
05.2023 - 10.2024
Barista
Tatte Bakery And Cafe
06.2022 - 05.2023
Committee Chair, Academic Affairs
James Madison University, Student Government
04.2019 - 04.2020
Research Assistant
James Madison University Political Science Dept
01.2019 - 05.2020
Bachelor of Science - Political Science
James Madison University