Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
Timeline
Generic

Heidi Demler

San Marcos,CA

Summary

Hardworking Kitchen/Retail Assistant with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service expert with a solid Culinary background and good organizational and inventory management skills. Skilled multitasker with a diplomatic nature and strong attention to detail.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Kitchen/Retail/Stock Inventory Assistant

Sur La Table
Carlsbad, CA
06.2023 - Current
  • Maintained high standards of customer service during high-volume shifts and fast-paced classes.
  • Maintained a safe working environment by adhering to safety policies and procedures.
  • Assisted Chefs with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for classes.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Restocked items as needed throughout the day in order to maintain sufficient levels.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Organized storage areas to facilitate ease of access when retrieving supplies or ingredients for menu items.
  • Ensured that all kitchenware was properly washed before being put away for storage.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Cleaned utensils, dishes and glasses for class customers.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Received deliveries from vendors ensuring that all orders were correct according to invoices.
  • Supported other departments with special projects as required.
  • Assisted customers with locating specific products in the store.
  • Acquired new POS skills to support team and further accommodate customer needs.
  • Monitored Amazon and BOPIS database system to prepare and deliver customer orders on time.
  • Utilized software for kiosk orders and current store stock levels.
  • Opening and sorting incoming inventory every week.
  • Participated in physical inventory counts to keep information accurate and current.

Smart Home Manager

Demler Residence
San Marcos
12.2014 - Current
  • Able to multitask in an organized and timely manner.
  • Created and managed budgets and efficient teambuilding activities.
  • Learned family needs and desires to suggest specific product options.
  • Delegated work to family, setting priorities and goals.
  • Mediated conflicts and facilitated effective resolutions to disputes.
  • Remained calm and clear-headed during stressful circumstances and effectively diffused tense situations.

Baker

Cheesecake Factory Inc
Escondido, CA
10.2013 - 12.2014
  • All aspects of maintenance for bakery display case, usually opened in morning to prep entire bakery for day ahead.
  • Decorated dessert plates, fulfilled dessert orders in restaurant and for pickup.
  • Made toppings, garnishes for cheesecakes, other desserts.
  • Maintained and created hot beverages for station.
  • Filled in where needed and helped out any way I could to ensure we had a smooth running and efficient bakery every time I was present.
  • Followed food safety guidelines while preparing all food items.
  • Attended training sessions related to food safety procedures and techniques.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

Some college in General Studies -

San Diego Mesa College
12.1994

Skills

  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Professional and Courteous
  • Verbal and Written Communication Skills
  • Customer Service
  • Organizational Skills
  • Time Management
  • Good Judgement
  • Goal Setting
  • Scheduling and Coordinating
  • Training Others
  • Microsoft Outlook
  • Microsoft Word

Certification

California Food Handler, 10/01/13, 12/01/14, Took test and passed CA Food Safety Received Card

Awards

Employee of the month, 11/01/13, Received outstanding award for job well done

Accomplishments

  • Nominated and Awarded for December 2023 Golden Whisk by General Manager Simona
  • Sold over $3500 of Le Creuset in December 2023. Received Le Creuset Cookware as Award
  • Received 5 Star Review for Cooking Class as Kitchen Assistant

Timeline

Kitchen/Retail/Stock Inventory Assistant

Sur La Table
06.2023 - Current

Smart Home Manager

Demler Residence
12.2014 - Current

Baker

Cheesecake Factory Inc
10.2013 - 12.2014

Some college in General Studies -

San Diego Mesa College

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Heidi Demler