Heidi Dennis

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

In addition to my other responsibilities, my manager had charged me with assisting in recruiting, interviewing, hiring, and training new associates. It was essential that I found employees that worked well with our existing team and would increase the value of the company by maintaining outstanding customer service. I was responsible for driving sales along with building and maintaining lasting relationships with customers by demonstrating the highest level of customer service. My fellow co-workers relied on me for coaching, counseling and motivating them, while my manager relied on me to help maintain merchandise standards and assisting in schedule editing for the store.