Heidi Dennis
Columbus,OH
Summary
Reliable professional with a positive attitude and dedication to delivering quality in all operational activities. Experienced in Driver Manager, Customer Service, and Coordination is where I thrive. I am a fast learner who is detail-oriented and deadline-driven. I am known as a team player, who is dependable, efficient, and goal-driven. I am enthusiastic about driving improvements to business operations. I enjoy using my customer service expertise and problem-solving skills to help others. I take pride in my work, always willing to learn and take on new tasks at hand. I am seeking a position with a company that I can grow with, and allow me to use my knowledge and experience. As well as learning new positions and skills along the way.
Overview
21
21
years of professional experience
Work History
Driver Manager
Westside Transportation
Columbus, Ohio
10.2023 - 07.2024
- Scheduled routes for drivers based on delivery requirements and availability
- Assisted in resolving customer complaints related to deliveries or other issues
- Implemented safety measures such as defensive driving courses for employees
- Trained new hires on company policies, procedures and safety protocols
- Created reports on driver performance, accident statistics, fuel usage
- Monitored driver performance, safety compliance and customer service standards
- Analyzed driver logs to ensure accuracy and compliance with regulations
- Conducted annual reviews of each driver's performance, attendance record and qualifications
- Responded promptly to inquiries from customers about shipment delays or problems
- Maintained records of vehicle inspections, maintenance schedules and fuel consumption rates
- Coordinated load planning for drivers to minimize dispatch delays
- Tracked driver behavior, timekeeping and attendance.
Local Dispatcher
Berger Allied Transfer & Storage
Columbus, Ohio
06.2021 - 06.2023
- Scheduled daily jobs, packing, loading or delivering according to priority and available equipment
- Utilized various software systems to facilitate movement, planning and scheduling
- Researched and solved customer and vendor complaints
- Liaised with customers to provide logistics for drivers and coordinate delivery times and maximize coverage
- Matched bills of lading and reconciled quantities to verify items shipped
- Prioritized work based on business demands and freight delivery times
- Developed action plans with driving personnel to reduce service failure
- Analyzed client orders and available personnel to plan and execute within client needs and expectations
- Input payment history and other financial data to keep custom accounts accurate.
Customer Service Specialist - Dispatch
Buckeye Ready-Mix
Reynoldsburg, Ohio
05.2019 - 05.2021
- Described business Ready Mix offerings to contractors and facilitated smooth purchases
- Shared detailed information regarding options to help customers make decisions
- Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Documented conversations with customers to track requests, problems and solutions
- Displayed strong telephone etiquette, effectively handling difficult calls.
Line Haul Supervisor
YRC Freight
Columbus, Ohio
09.2017 - 05.2019
- Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies
- Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Pulled loads between terminals to support continuous distribution system.
Driver Manager
Celadon Trucking Services
Columbus, Ohio
03.2014 - 07.2017
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line
- Conducted annual performance reviews to assist drivers with maintaining required standards
- Kept track of driver hours and miles to achieve maximum productivity in given hours
- Used AS400 to maintain inventory and track shipments and fuel consumption
- Tracked driver behavior and tasks, including timekeeping and attendance
- Coordinated load planning for drivers to minimize dispatch delays
- Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records
- Maintained workplace safety by involving employees in order to maximize engagement and team morale
- Oversaw scheduling for day-to-day activities of 57 transportation employees.
Client Services Manager
Polaris Holding Company
09.2003 - 09.2013
- Scheduled clients for appointments to meet all needs promptly
- Delivered high level of service to clients in effort to build upon relationships for future
- Resolved business debt issues quickly through meticulous research, established a monthly budget and payment plan by negotiating with creditors
- Monitored monthly payments to vendors and suppliers, banks and creditors.
Education
Certification - Cosmetology
Ohio State School Of Cosmetology
Columbus, OHSkills
- Excellent Communication skills
- Critical Thinking
- Deadline Oriented
- DOT Knowledge
- Line Haul Optimization
- Self Motivation
- Establishing Goals and Prioritizes
- AS400
- Sharepoint / Teams
- Microsoft Outlook, Excel, Word Computer Literate
- Senior Leadership Support
- Freight Operations
- Daily Planning
- Problem-solving abilities
- Strong phone etiquette
- Shipping and receiving understanding
- Project Billing
- Customer Relations
- Management
Timeline
Driver Manager
Westside Transportation
10.2023 - 07.2024
Local Dispatcher
Berger Allied Transfer & Storage
06.2021 - 06.2023
Customer Service Specialist - Dispatch
Buckeye Ready-Mix
05.2019 - 05.2021
Line Haul Supervisor
YRC Freight
09.2017 - 05.2019
Driver Manager
Celadon Trucking Services
03.2014 - 07.2017
Client Services Manager
Polaris Holding Company
09.2003 - 09.2013
Certification - Cosmetology
Ohio State School Of Cosmetology
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