HEIDI DESCH
Las Vegas,USA
Summary
Strong interpersonal and organizational skills with a keen ability to own and execute a variety of responsibilities. I thrive in an environment where I am empowered and challenged. Highly organized and efficient executive assistant with experience in both public and private sector administrative support. Skilled in managing complex schedules, coordinating executive meetings, and improving office workflows to enhance productivity. Successful in implementing new filing and organizational systems that increase efficiency in document management. Known for maintaining discretion with confidential information and effectively supporting senior executives by reducing their administrative burden.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Wilson Elser
Las Vegas, NV
11.2023 - Current
- Company Overview: Preeminent Defense Litigation Firm.
- Pay attention to details on invoices.
- Answer emails.
- Computer skills to create meetings, schedule meetings, manage company spreadsheets, handle billing inquiries & process check requests.
- Handling support for the office.
- Administrative duties.
- Improving office operations, as needed.
- Reconcile expenses.
- Coordinate logistics for meetings or the office.
Assistant Manager, Ticketing Department
The Strat - Golden Entertainment
Las Vegas, USA
03.2023 - 10.2023
- Company Overview: Entertainment.
- Handle day-to-day operations: customer service, escalations, payroll for 35-40 agents, point-of-sale systems, support, inbound calls, and inventory management.
- Serve as a liaison and facilitate communication and execution of work orders between internal departments (updates for shows, cancellations, additional shows, and operational support for repairs).
- Negotiate venue and ticket sales with third-party ticket resellers, show scheduling, and make real-time updates to online vendors such as Expedia and Vegas.com.
- Worked on special projects as needed.
Executive Assistant/Office Manager
Fiume Capital
Las Vegas, USA
11.2021 - 08.2022
- Company Overview: Private Investment Firm.
- Supported the Chief of Staff and Chief Investment Officer.
- Performed multiple tasks: Included management of the Outlook calendar for the CIO, reviewing and maintaining the correspondence on the CIO's behalf, making travel arrangements, and organizing the day-to-day tasks as an EA.
- Provided daily administrative support to the business as the point of contact for inbound calls, guests, and triaging inquiries appropriately.
- Maintained office duties such as ordering supplies, food and beverages, office equipment, etc. for the office.
- Point person for maintenance, mailing, shipping, supplies, bills, invoices, and limited errands.
- Worked on special projects as needed.
Executive Assistant/Operations Manager
Xymbio/Cuur Diagnostics
Las Vegas, USA
10.2019 - 11.2021
- Company Overview: A startup in healthcare.
- Responsible for the company's inventory in a private LIS portal.
- Used Zoho to control inventory and vendors
- Handled logistics, organizing, and administrative duties around the office.
- Handled customer service inquiries via phone calls and emails.
Executive Assistant
Electrum Partners
Las Vegas, USA
11.2018 - 10.2019
- Company Overview: Startup in an Investment Firm.
- Responsible for the company logistics, including organizing events and conferences, company travel, investor relations, corporate communications, staff calendar coordination, and related project coordination.
- Bringing extensive compliance experience from my career, including office administration.
- Provide an executive assistant to the Founder/Executive Chairman, as well as the office.
- Served as a 'gatekeeper' or 'gateway,' creating win-win situations for direct access to the Founder/Executive Chairman.
- Set up executive meetings, conference calls, luncheons, and special events.
- Research, prioritize, and follow up on incoming issues and concerns, including those of a sensitive or confidential nature; determine the appropriate course of action, referral, or response.
- Coordinated with various staff for operational support activities of the unit.
- A liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
Executive Assistant/Account Executive Assistant/Administrative Assistant
Allscripts/Northwell Healthcare/NSLIJ/Eclipsys
Westbury, USA
08.2010 - 09.2018
- Company Overview: Healthcare.
- Managed the calendars for the VP of Services, AVP of Managed Services, Account Operations, HR, and their direct reports, as well as their managers.
- Scheduled travel arrangements, their accommodations, and reconcile their expenses from the trip.
- Compiled their receipts and submitted all of them to our software, Oracle.
- Provided superior customer service to both internal and external customers.
- Assisted with managing the calendars to schedule interviews, or with vendors.
- Meet and greet with the candidates to ensure their needs are taken care of.
- Assisted with team lunches, and/or preparation, and/or running the account leadership summits.
- Helped build morale in the work environment by planning, promoting, volunteering, and participating in employee activities.
- Communication: With our staff about any new changes within the office, or any events that are in the future.
- Built morale: Increased this in the office by planning, promoting, and participating in employee activities.
- Overall, providing optimum, trustworthy, and dependable administrative support to all employees.
Education
Bachelors in Fine Arts -
Long Island University
Brookville, NYAssociates in Liberal Arts -
Nassau Community College
Garden City, NYSkills
- Photoshop
- Webex
- Windows OS X
- Microsoft Office/365
- Customer Service
- SharePoint
- PowerPoint
- Sales Force
- Planning and Scheduling
- Outlook
- Teamwork
- Event Planning
- Administrative Experience
- Oracle
- Data Entry
- Office Management
- Creative and forward thinking
- Time Management
- Strong verbal communication
- Change Management
- Scheduling
- Conflict resolution
- Filing
- Mail handling
- Microsoft Word
- Administrative support
- Travel arrangements
- Travel administration
- Office administration
- Executive support
References
References available upon request.
Timeline
Administrative Assistant
Wilson Elser
11.2023 - Current
Assistant Manager, Ticketing Department
The Strat - Golden Entertainment
03.2023 - 10.2023
Executive Assistant/Office Manager
Fiume Capital
11.2021 - 08.2022
Executive Assistant/Operations Manager
Xymbio/Cuur Diagnostics
10.2019 - 11.2021
Executive Assistant
Electrum Partners
11.2018 - 10.2019
Executive Assistant/Account Executive Assistant/Administrative Assistant
Allscripts/Northwell Healthcare/NSLIJ/Eclipsys
08.2010 - 09.2018
Bachelors in Fine Arts -
Long Island University
Associates in Liberal Arts -
Nassau Community College