HEIDI DIAZ
Taylorsville,UT
Summary
Forward-thinking Senior Manager adept at managing teams of 20+ employees to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
21
21
years of professional experience
Work History
Senior Manager - Talent Development
Marriott Vacations Worldwide
Salt Lake City, UT
04.2019 - Current
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Determined priorities and set policies to meet training needs.
- Supervised and directed Development and Facilitation staff to keep projects on-track and tasks prioritized.
Destinations Manager
Marriott Vacations Worldwide
Salt Lake City, UT
07.2014 - 04.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Regularly collaborate with team to develop quality skills in preparation for career aspirations
- Highest AES score of the 12 SVOA teams in 2016 and 2017
- Co-Chairman of the Sales Committee 2016-2019
- Manager of the Quarter recipient in April 2017
Vacation Planning Manager
Marriott Vacations Worldwide
Salt Lake City, UT
06.2012 - 07.2014
- Developed a sound foundation in leadership skills
- Interview and hire initiative-taking and goal-oriented associates that value MVW’s vision
Talent Development Coordinator
Marriott Vacation Club International
Salt Lake City, UT
07.2008 - 06.2012
- Training newly hired and seasoned associates
- Develop modules, create MySource procedures, and train the MVC and MVCD programs
- Selected to go to the Cork, Ireland office to train the MVCD program and click-to-chat
- Recipient of the June 2010 Star Award
Vacation Ownership Advisor
Marriott Vacation Club International
Salt Lake City, UT
07.2005 - 07.2008
- Assist and educate owners concerning their usage options
- Consistently reach my unassigned goals, auto-in requirements, and accuracy
Internet & Correspondence Specialist
Marriott Rewards Guest Services
Salt Lake City, UT
01.2003 - 07.2005
- Effectively correspond with members through written means such as e-mail, fax, and letters
- Developed skills in proper use of grammar, punctuation, and vocabulary
Customer Service Representative
Marriott Rewards Guest Services
Salt Lake City, UT
08.2001 - 01.2003
- Communicated via telecommunications with extensive Marriott Rewards program knowledge
Education
Bachelor of Science - Interpersonal Communications
University of Utah
Salt Lake City05.2007
Skills
- Logistics Operations Management
- Managing Employee Relations
- Administration and Reporting
- Business Performance Management
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Troubleshooting and Problem Resolution
- Cross-Functional Team Leadership
- Managing Deadlines
Timeline
Senior Manager - Talent Development
Marriott Vacations Worldwide
04.2019 - Current
Destinations Manager
Marriott Vacations Worldwide
07.2014 - 04.2019
Vacation Planning Manager
Marriott Vacations Worldwide
06.2012 - 07.2014
Talent Development Coordinator
Marriott Vacation Club International
07.2008 - 06.2012
Vacation Ownership Advisor
Marriott Vacation Club International
07.2005 - 07.2008
Internet & Correspondence Specialist
Marriott Rewards Guest Services
01.2003 - 07.2005
Customer Service Representative
Marriott Rewards Guest Services
08.2001 - 01.2003
Bachelor of Science - Interpersonal Communications
University of Utah
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