Summary
Overview
Work History
Education
Skills
Licensure Certifications
Activities
Volunteer Experiences
Timeline
Generic

Heidi DiGennaro

Fairview Park,OH

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

APRN PA Manager Express Care Online

Cleveland Clinic –IHI/ ESI
01.2022 - Current
  • Responsible for the management of the Advanced Practice Registered Nurse/Physician Assistant practice within the institute
  • Provide liaison functions between Advance Practice Registered Nurse/Physician Assistant, staff physicians, administration, other departments and external groups
  • Communicates and collaborates with the Directors of APRN/PA services for updates in APRN/PA guidelines and policies
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Onboarded new employees with training and new hire documentation.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Led change management initiatives to drive organizational transformation while trying to maintain employee morale or productivity levels.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

APRN III Express Care Online

Cleveland Clinic –Community Care/Telemedicine
01.2019 - Current
  • Conducts thorough medical histories, performs virtual- physical examinations, initiates appropriate labs, radiology tests or other special tests required for evaluation of illness, and scrutinizes lab data on new and former clinic patients and hospital admissions to establish a record of the patient's current health status and to develop a working diagnosis and treatment plan.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Evaluated patient histories, complaints, and current symptoms.

Cystoscopy/ureteral stent extractions

Cleveland Clinic- Glickman Urological & Kidney Institute
01.2017 - Current
  • Performed in-office cystoscopy with stent extractions.
  • Performed equipment inspections before and after each procedure, conducted 'TIME OUTs' per policy.
  • Worked with HOPs team to carry out the safest possible procedure for staff and patient.

APRN II Urology

Cleveland Clinic-Glickman Urological & Kidney Institute
01.2013 - Current
  • Functioned independently and in collaboration with the supervising physician in the delivery of urologic health care; assesses interprets and integrates findings to determine appropriate diagnostic, educational and therapeutic management plans for individuals with acute and chronic illnesses; primary focus is urolithiasis, diet evaluation and prevention
  • Provides urologic health care to patients in an outpatient setting
  • Utilizes leadership and professional development skills to assure quality patient care and medical practice.
  • Enhanced patient satisfaction through effective communication and timely followups.
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients with urological conditions.
  • Supported clinical research initiatives in the field of urology, advancing knowledge and improving patient outcomes.
  • Facilitated strong relationships between patients, families, and healthcare providers by serving as a knowledgeable resource on urological issues.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.

APRN III Express Care PRN

Cleveland Clinic - Express Care Clinics
01.2015 - 01.2022
  • Assesses health status by obtaining relevant health and medical history
  • Performs a physical exam based upon the age and patient history Identifies significant health and medical risk factors
  • Documents findings
  • Orders, interprets and evaluates laboratory test and other diagnostic studies to assess patient's clinical problems and health care needs
  • Develops a diagnosis by analyzing and synthesizing collected data
  • Develops and implements plan of care in collaboration with the physician, patient and significant others
  • May perform diagnostic or therapeutic interventions consistent with certification, law and Cleveland Clinic privileges
  • Develops and implements patient education plan
  • Educates members of the healthcare team
  • Provides health education and utilizes community resources as appropriate to promote optimal health.

RN Case Manager

Cleveland Clinic –Fairview Hospital
01.2010 - 01.2013
  • Worked collaboratively with inter-professional teams across the continuum of care to facilitate and ensure effective transitional care coordination
  • Essential to this role are the core values of patient advocacy, holistic assessment, care planning, utilization review and the empowerment of patients and families to self-manage
  • The Care Coordinator ensures compliance with standards of the accrediting bodies, state mandated revised code, and the CMS Conditions of Participation.

RN- Postpartum

Cleveland Clinic - Huron Hospital
01.2008 - 01.2010
  • Provided direct nursing care in accordance with established policies, procedures and protocols of the healthcare organization
  • Implemented and monitored patient care plans for mother and baby
  • Monitored, recorded and communicated patient’s condition as appropriate
  • Served as a primary coordinator of all disciplines for well-coordinated patient care
  • Noted and carried out physician and nursing orders
  • Assessed and coordinated patient's discharge planning needs with members of the healthcare team
  • Maintains professional growth and development through ongoing formal and informal education and clinical nursing study.

Education

DNP-candidate - Nursing Leadership

Kent State University
Kent, OH
05.2025

Master of Science in Nursing, Family Nurse Practitioner Program -

University of Cincinnati
Cincinnati, OH
04.2013

Bachelor of Science in Nursing, with Honors -

Ohio University
Athens, OH
08.2010

Diploma in Registered Nursing -

Huron School of Nursing
East Cleveland, OH
05.2008

Bachelor of Science in Allied Health -

Slippery Rock University
Slippery Rock, PA
08.1994

Skills

  • Performance Management
  • Project Management
  • Time Management
  • Schedule Preparation and Management
  • Team Leadership
  • Verbal and Written Communication
  • Performance Evaluations
  • Staff Training and Development
  • Organizational Skills
  • Effective Communication

Licensure Certifications

APRN & RN licenses: State of Ohio, State of Florida, State of Michigan, State of Pennsylvania, 

American Nurses Credentialing Center, FNP certified

Certified Board for Urologic Nurses and Assoc, CUNP certified


Activities

Speaking engagements/presentations:

Member of the AUA Speakers Bureau

  • Cleveland Clinic’s Kidney Stone Symposium 2014, , Dietary Approaches to Stone Prevention
  • SUNA Fall Urology Conference 2014, Kidney Stones and Dietary Implications & Interventions
  • Cleveland Clinic’s Kidney Stone Symposium 2015, Dietary Stone Prevention
  • SUNA Spring Urology Conference 2016, Stone Update
  • Cleveland Clinic’s Ambulatory Urology Symposium 2016, Is ESWL still relevant?
  • Cleveland Clinic’s Ambulatory Urology Symposium 2017, Kidney Stones & Diet
  • Cleveland Clinic’s Ambulatory Urology Symposium 2018, Kidney Stones & Diet
  • AUA National Conference 2019, Kidney stones & Fad diets
  • Urological Zoom-posium Summer 2020, Kidney Stone Dietary Management
  • Cleveland Clinic APP Pharmacology Conference July 2022, Kidney Stone Disease.


CME Author: AUA Advanced Practice Provider Core Curriculum: Kidney Stones & Dietary Considerations, 2017

Research: Assisted in recruitment, assessment and collection of data for the following research studies:

  • Citrate study: Citrate Flavor options to prevent taste fatigue and enhance compliance with Hypocitraturia, 2014-2016
  • QOL study: Quality of life associated with the kidney stone patient, 2015-2018
  • Fluid study: Fluid management in the prevention of stones, 2016-2018
  • PUSH study: Funded by the NIDDK, studying the effects of increased fluid intake on stone formation, growth, and prevention 2019-present

Publication:

The impact of smart technology on adherence rates and fluid management in the prevention of kidney stones

Henry C Wright 1, Luay Alshara 2, Heidi DiGennaro 1, Yvonne El Kassis 3, Jianbo Li 1, Manoj Monga 4, Juan Calle 1, Sri Sivalingam 5

PMID: 34115205 DOI: 10.1007/s00240-021-01270-6

Volunteer Experiences

  • St. Angela Merici School (SAM), Fairview Park: Substitute teacher; past Classroom volunteer, Homeroom parent, and Wellness Committee member (2004-2022).
  • SAM PTC past President-two terms, organized and ran meetings, facilitated events, approved calendars, created budgets, revised bylaws
  • CYO Coach for SAM 6th and 8th grade girls' team, two separate terms as Head coach; organized practices, developed game strategies, managed game progress, participated in tournaments, CYO coach certified (last team coached Winter 2022)
  • SAM 8th grade Coordinator for two separate terms - organized school and off campus activities for my son and my daughter's 8th grade classes. Organized fundraising, field trips, dances, secured building space, permits, and rentals. Created budgets, calendars, delegated tasks, organized parent meetings and volunteers. (2015, 2019)
  • SAM Wellness Committee Race Coordinator; organized a 5k Fun Run & Walk for the school/ community for several years. Raised monies to help develop and expand wellness services at SAM and the Fairview park Community. Solicited donations from community sponsors, contracted w/ Hermes and other local race timing services. (2004- 2013)
  • St. Angela Merici Parish, Fairview Park, Eucharistic Minister & past-Finance Committee member.
  • Annual Minority Men’s Health Fair Volunteer, a Cleveland Clinic Foundation event (2013-2019)
  • Habitat for Humanity Volunteer, helped refurbish homes for low income families (2021)


Timeline

APRN PA Manager Express Care Online

Cleveland Clinic –IHI/ ESI
01.2022 - Current

APRN III Express Care Online

Cleveland Clinic –Community Care/Telemedicine
01.2019 - Current

Cystoscopy/ureteral stent extractions

Cleveland Clinic- Glickman Urological & Kidney Institute
01.2017 - Current

APRN III Express Care PRN

Cleveland Clinic - Express Care Clinics
01.2015 - 01.2022

APRN II Urology

Cleveland Clinic-Glickman Urological & Kidney Institute
01.2013 - Current

RN Case Manager

Cleveland Clinic –Fairview Hospital
01.2010 - 01.2013

RN- Postpartum

Cleveland Clinic - Huron Hospital
01.2008 - 01.2010

DNP-candidate - Nursing Leadership

Kent State University

Master of Science in Nursing, Family Nurse Practitioner Program -

University of Cincinnati

Bachelor of Science in Nursing, with Honors -

Ohio University

Diploma in Registered Nursing -

Huron School of Nursing

Bachelor of Science in Allied Health -

Slippery Rock University
Heidi DiGennaro