Heidi Dommers

• Trained part-time help in horse care and farm operations
• Observed horse behavior and physical condition for health and wellness, reporting any signs of illness or injury
• Provided extended overnight farm stays to manage daily operations when farm owners were away
• Provided care - feeding, watering, grooming, administering medication, turnout, handling for farrier and veterinary care
• Assisted with exercise and training of horses
• Performed repairs and preventive maintenance on equipment and property

• Developed and maintained strong relationships with key accounts providing exceptional service support
• Worked independently to service multiple locations and customers on a reoccurring basis within a territory
• Conducted regular store visits to implement plan-o-gram updates, stock displays, complete surveys and audits
• Managed the setup of promotional displays for special events and holidays

• Trained new team members on POS system operation and customer service strategies
• Actively listened to customers, helped locate items, answered questions about store policy, handled concerns quickly and escalated major issues to management
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Processed refunds and exchanges in accordance with company policy
• Maintained clean and tidy checkout area
• Worked flexible schedule and extra shifts to meet business needs

• Provided education and insight on canine behavior
• Provided guidance and instruction for canine training, management and socialization
• Skills implemented include: Professionalism, ethical conduct, excellent communication skills; business management; assessment, realistic goal setting, development of effective training programs, adapting and individualizing training plans
• Provided services independently and as a sub-contractor

• Contributed to client retention by consistently providing outstanding customer service to both clients and pets
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care
• Provided clients with grooming education and instruction
• Supported animal wellbeing through stress and behavior management strategies
• Performed all aspects of grooming - bathing, drying, brushing, dematting, clipping, scissoring, styling, nail clipping and grinding, ear cleaning
• Kept grooming area and equipment neat and clean
• Managed boarding kennel as needed - checking pets in/out, feeding, cleaning and sanitizing, observing pets for signs of stress, illness, injury

• Reviewed and edited documents, articles and website content for correct grammar, spelling, and punctuation; accuracy, clarity and consistency
• Selected relevant images to accompany content for maximum impact
• Provided concise and constructive editorial feedback to writers to improve article writing
• Wrote and created content for various topics and mediums
• Prepared Powerpoint presentations
• Created newsletter layout and content
• Managed website content and updates, email list and social media

• Provided safe, effective, and appropriate massage therapy techniques to address stress, muscle tension, strain and injury
• Assessed medical histories and conditions of clients to determine contraindications to massage services
• Maintained accurate and up-to-date client treatment records
• Managed a sole proprietor practice - responsibilities included accounting/bookkeeping, marketing, maintaining a professional office space
• Provided services independently and as a sub-contractor

• Supported animal wellbeing through stress and behavior management strategies
• Performed all aspects of grooming - bathing, drying, brushing, dematting, clipping, scissoring, styling, nail clipping and grinding, ear cleaning
• Kept grooming area and equipment neat and clean

Experience includes:

• Customer Service Supervisor - supervised front desk operations overseeing the overall care of clients and managing a staff of multiple front desk receptionists
• Front Desk Receptionist - greeted and checked clients in/out, educated and advised clients on an array of pet care and behavior topics
• Veterinary Technician/Assistant - assisted veterinary doctors with office visits, supported surgical procedures, performed dental cleaning, blood drawing, administration of medications and vaccinations, prepared laboratory samples for in-house and out-sourced testing, ran in-house lab tests, filled prescriptions