Heidi Dotson
Albuquerque,NM
Summary
Experienced Certified Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your company . Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
36
36
years of professional experience
3
3
Certification
Work History
Certified Pharmacy Technician
Walmart
09.2023 - 01.2024
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume retail pharmacy environment.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
Krogers Grocery Store
11.2020 - 09.2023
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Back Office/management
Anthem Ace Hardware
01.2020 - 01.2021
- Merchandising in all departments within the store and facilitation of inventory resets using planograms, price updates, store inventories, monthly ads and RHB’s were all part of my purview and monthly responsibilities
Office Manager
DITS
01.2010 - 01.2020
- General office management, scheduling, customer support, phones, file management, privacy and data compliance as well as records management.
Small Business and Individual Benefits Consultant
Business Groups of Arizona
01.2001 - 01.2010
- Education and of assistance to small business owners, families, and individuals in all areas of health and life insurance
Trust & Estates operations specialist
Charles Schwab & Co., Inc.
01.2014 - 01.2016
- Liquidation and disbursement of assets to beneficiaries and complex compliance requirement management
- Legal and corporate compliance research and strategy development for complex estate and investment resolution.
Prime Broker Specialist
Charles Schwab & Co., Inc.
01.1995 - 01.2001
- Institutional investment management supporting some of the largest investment firms in the world in their relationships with Charles Schwab
Sales Assistant
Smith Barney, Inc.
01.1993 - 01.1995
- Assisted two vice presidents and two financial consultants in a complex, high-volume, high-performance trading environment
- Serviced clients account questions and provided quotes
- Handled client’s monthly statements, dividends, income, etc
Sr. Collector/Branch Recourse Specialist
Bank of America
01.1991 - 01.1993
- Front-end and back-end customer service and collections focused on assisting clients to formulate a strategy to bring accounts into good standing
- I managed over 300 commercial and consumer accounts from up to 150 days delinquent
Sr. Collections specialist
Discover Card Services, Inc.
01.1988 - 01.1991
- Pre-legal delinquent account servicing
- Responsibilities included managing delinquent accounts 60 to 180 days delinquent, locating missing card members and negotiating payment arrangements
Education
Bachelor of Science/Criminal Justice -
Arizona State University
Skills
- Excellent oral and written communication skills
- Interpreting and prioritizing information
- People oriented and self motivated
- Demonstrated ability to learn quickly in complex and critical operations
- Proven analytical skills in high visibility, rapidly changing, critical customer facing processes
- A history of working well with others as well as independent success
- Pharmacist support
- Patient confidentiality
- Drug Inventory Control
- Prescription Management
- Filling Prescriptions
- Pharmaceutical Calculations
- Medication Dispensing
- Drug utilization review
- HIPAA Regulations
- Regulatory Compliance
Certification
- CPhT - Certified Pharmacy Technician
- NABP
- PTCB Licensed
Timeline
Certified Pharmacy Technician
Walmart
09.2023 - 01.2024
Certified Pharmacy Technician
Krogers Grocery Store
11.2020 - 09.2023
Back Office/management
Anthem Ace Hardware
01.2020 - 01.2021
Trust & Estates operations specialist
Charles Schwab & Co., Inc.
01.2014 - 01.2016
Office Manager
DITS
01.2010 - 01.2020
Small Business and Individual Benefits Consultant
Business Groups of Arizona
01.2001 - 01.2010
Prime Broker Specialist
Charles Schwab & Co., Inc.
01.1995 - 01.2001
Sales Assistant
Smith Barney, Inc.
01.1993 - 01.1995
Sr. Collector/Branch Recourse Specialist
Bank of America
01.1991 - 01.1993
Sr. Collections specialist
Discover Card Services, Inc.
01.1988 - 01.1991
Bachelor of Science/Criminal Justice -
Arizona State University
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