Heidi Elliot
Evington,VA
Summary
Dedicated professional with a proven track record at Red Coats, adept in health and safety protocols and communication abilities. Excelled in enhancing cleanliness and client satisfaction, leveraging skills in first aid/CPR and customer service. Achieved significant improvements in operational efficiency and safety compliance, demonstrating a strong work ethic and team collaboration.
Overview
7
7
years of professional experience
Work History
Janitorial Specialist
Red Coats (Subcontracted to L3Harris)
03.2023 - Current
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Reported vandalism or other damage to property to supervisor.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Personal Care Assistant
Consumer Direct Care Services
07.2020 - 01.2024
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Bistro Attendant
Courtyard by Marriott
12.2017 - 03.2020
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed customer orders and accurately entered into order system.
- Greeted customers with smile and provided helpful suggestions.
- Delivered food to guest tables with timeliness and efficiency.
- Reconciled cash drawer and corrected any errors.
- Processed sales transactions using POS system.
- Managed multiple tasks in high-volume environment.
- Assisted customers with information regarding menu offerings and nutrition information.
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Arranged tables and chairs for special occasions and events.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Established rapport with customers by providing friendly and attentive service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Engaged in suggestive selling and other sales techniques.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Set up advertising signs and displays on shelves, counters and tables.
- Processed payments for orders and provided customers with change.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Associate of Arts - General Studies
Central VA Community College
LynchburgHigh School Diploma -
Brookville High School
Lynchburg, VASkills
- Communication abilities
- Health and safety
- First Aid/CPR certified
- Computer Proficient
- Team Player
- Excellent Work Ethic
- Cleaning and organization
- Customer Service
- Cleanliness and sanitation
- Food safety and sanitation
Timeline
Janitorial Specialist
Red Coats (Subcontracted to L3Harris)
03.2023 - Current
Personal Care Assistant
Consumer Direct Care Services
07.2020 - 01.2024
Bistro Attendant
Courtyard by Marriott
12.2017 - 03.2020
Associate of Arts - General Studies
Central VA Community College
High School Diploma -
Brookville High School
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