Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Emmerich

Des Moines,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Bar Manager

Urban Cellar
04.2021 - 09.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Consulted with managers to organize special events and promotions.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Bartender

Famous Dave's Bar-B-Que
01.2016 - 04.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Inventory Control

Amazon
03.2014 - 03.2015
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.

Office Manager

Railcar Services
01.2010 - 04.2012
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed new hire paperwork and documents.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Created, maintained and updated filing systems for paper and electronic documents

Education

High School Diploma -

Johnston High School
Johnston, IA
05.2001

Skills

  • Safety Awareness
  • Equipment Maintenance
  • Guest Satisfaction
  • Staff Training
  • Suggestive Selling
  • Dining Room Management
  • Cocktail Knowledge
  • Legal Compliance
  • Bar Promotional Planning
  • Menu Updating
  • Vendor Management
  • Supply Ordering

Timeline

Bar Manager

Urban Cellar
04.2021 - 09.2023

Bartender

Famous Dave's Bar-B-Que
01.2016 - 04.2021

Inventory Control

Amazon
03.2014 - 03.2015

Office Manager

Railcar Services
01.2010 - 04.2012

High School Diploma -

Johnston High School

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