Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Heidi Engstrom

Milford

Summary

Dynamic professional with a strong work ethic and proven leadership skills, recognized for achieving 100% customer satisfaction at McDonald's. Expertise in cash handling and problem-solving, complemented by a solid foundation in accounting. Adept at team development and fostering a collaborative environment, driving operational efficiency and success.

Overview

37
37
years of professional experience

Work History

Custodial Worker

University of Maine
Orono
03.2015 - Current
  • Maintained cleanliness and sanitation of dorm living spaces, including restrooms and hallways.
    Performed snow removal and vacuuming to ensure safe environments.
    Achieved dual rating as CL2 and held Lead position during fall and summer.
    Disinfected restrooms, lounges and stairwells to promote health and hygiene standards.

Administrative Assistant

QCORP/ McDonald's
Bangor
06.2001 - 10.2014
  • Managed accounts payable and controlled cash flow through accurate bank reconciliations.
  • Processed payroll for five stores using Bottom Line software, ensuring timely monthly reconciliations.
  • Created monthly graphs to visualize profit and sales trends for each store.
  • Maintained business plans for stores, outlining goals, action plans, projections, and sales targets.
  • Prepared monthly accounting reports for submission to accountants.
  • Utilized Excel and Word to enhance task efficiency and documentation accuracy.

Banking Customer Service Representative

Penobscot federal Credit Union
Old Town
06.2000 - 06.2001
  • Processed customer transactions, including deposits, withdrawals, and loan payments, ensuring 100% satisfaction.
  • Maintained zero cash discrepancies in cash drawer operations.

Crew /Assistant Store Manager of Operations

McDonald's Restaurant
Old Town
01.1988 - 06.2000
  • Managed opening and closing procedures, ensuring smooth restaurant operations.
  • Directed crew on operational processes to enhance efficiency.
  • Controlled sales and profits through comprehensive reporting.
  • Executed daily deposits and cash reconciliations for accuracy.
  • Facilitated turnover control via regular team meetings.
  • Conducted interviews, hiring, and orientations utilizing 'Hiring to Win' methodology.
  • Achieved 100% customer satisfaction while fostering a team-oriented environment.
  • Received Assistant Manager's award for two consecutive years.

Education

High School Diploma -

Old Town High School
Old Town, ME
06-1991

Skills

  • Leadership and team development
  • Problem solving and decision making
  • Interpersonal communication
  • Strong work ethic
  • Self-motivation
  • Cash handling expertise
  • Time management skills
  • Organizational abilities
  • Attention to detail
  • Basic accounting knowledge
  • Crew training and development

Affiliations

  • Attended multiple classes for McDonald's in Boston MA.
  • Certified at serve safe
  • Attended EMTC for class on accounting and Word office.
  • Class for each position Trainer, Shift manager, Assistant manager.
  • Attended the Supervisor Development Institute course for University of Maine.

Accomplishments

  • Received outstanding Assistant award 2 years in a row
  • Worked my way up through McDonald's Company through training and determination.
  • Dual rate as CL2 and Lead when needed for department at University of Maine.

Timeline

Custodial Worker

University of Maine
03.2015 - Current

Administrative Assistant

QCORP/ McDonald's
06.2001 - 10.2014

Banking Customer Service Representative

Penobscot federal Credit Union
06.2000 - 06.2001

Crew /Assistant Store Manager of Operations

McDonald's Restaurant
01.1988 - 06.2000

High School Diploma -

Old Town High School

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