Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Heidi Espino

Rome,GA

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

3
3
years of professional experience

Work History

Associate

Lowes
Rome, GA
- Current
  • Developed the ability to manage relationships by having good listening skills combined with attentive and detail-oriented nature
  • Gained experience in a team-oriented environment by working with coworker's help complete a purchase for a customer, locate items and join rewards programs
  • Improved attention to detail through monitoring self-checkouts systems and providing assistance when needed as well as operated a cash register to record transactions accurately and efficiently.

Creeler

Shaw Industries
Calhoun, GA
02.2022 - 10.2022
  • Inspected the yarn for quality assurance purposes.
  • Checked creel for loose yarns and removed them carefully.
  • Notified supervisor of any defects or inconsistencies in the yarn.
  • Ensured that all yarns were wound onto bobbins evenly and securely.
  • Provided assistance to other workers in setting up machines or performing tasks related to creeling operations.
  • Cleaned creel between batches to prevent cross-contamination of colors.
  • Readied additional creels to make speedy switches.

Education

Associate of Science in Business -

Georgia Highlands College
Rome, GA
12.2024

High School Diploma -

Rome High School
Rome, GA
05-2023

Skills

  • Word
  • Excel
  • Time Management
  • Flexible Schedule
  • Customer Engagement

Activities

  • Phi Theta Kappa, Georgia Highlands, Fall 2023, current
  • President's List, Fall 2023
  • Spending time outdoors

Timeline

Creeler

Shaw Industries
02.2022 - 10.2022

Associate

Lowes
- Current

Associate of Science in Business -

Georgia Highlands College

High School Diploma -

Rome High School

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Heidi Espino