Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
BusinessAnalyst

Heidi Estel

Fort Myers, FL,FL

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

21
21
years of professional experience

Work History

Business Manager II

Florida Gulf Coast University
Fort Myers, United States
06.2022 - Current

• Manages the day-to-day operations of the business functions, including finance, human resources, purchasing, budgets, contracts, and accounts payable.

• Develops and manages budgets to ensure program alignment with fiscal allocation. Prepares financial analyses such as income and expense forecasting, as well as a variety of routine and ad-hoc financial reports.

• Manages human resources needs such as recruitment efforts, rate planning, salary increases, position control, payroll, adjunct/overload contracts, appointments, and other personnel actions.

• Provides oversight of all purchasing activities including requisitions and p-cards.

• Plans and implements special projects within the Division or College as assigned. Represents the Division or College on committees and work groups as requested.

• Serves as a liaison between administration and employees by handling questions, interpreting and administering policies and procedures, and resolving escalated issues and concerns related to the scope of duties.

• Develops and implements business and fiscal processes to ensure compliance and good stewardship of university resources.

Business Manager II

Southern Illinois University
Carbondale, IL
01.2012 - 06.2022
  • Responsible for budget and operations for 21 academic units
  • Develops annual budgets for the College State Appropriations and local accounts
  • Monitors cash and budget balances for local and state funds within the college and prepares monthly reports on all accounts
  • Approver for all p-card holders within the College of Liberal Arts
  • Supervises Business Manager I
  • Prepares annual inventory reports
  • Communicates with customers, employees and other individuals to answer questions and explain information
  • Manages projects and served as primary liaison between dean's office and multiple internal campus offices to ensure clarity of goals and quality and adherence to deadlines.

Business Manager I

Southern Illinois University
Carbondale, IL
11.2009 - 01.2012
  • Develops annual budgets for the College State Appropriations and local accounts
  • Monitors cash and budget balances for local and state funds within the college
  • Develops comprehensive fiscal and statistical reports for the Dean

Assistant to the Dean

Southern Illinois University
Carbondale, IL
11.2004 - 11.2009
  • Process all hiring paperwork for faculty and administrative/professional
  • Maintain files, records and spreadsheets for hiring Serve as a liaison between Associate Dean and upper administration as well as departments across campus
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Chief Operations Officer

First Bank And Trust Company
Murphysboro, IL
09.2000 - 03.2004
  • Bank Secrecy Act Officer
  • Managed personnel staff of 20 including interviewing, hiring and training
  • Responsible for daily operations of the bank and handled problems pertaining to personnel, computers, customers and outside clients
  • Created and executed marketing/PR campaigns, including new product introductions and existing product development
  • Analyzing and reviewing all operating procedures to ensure they were being followed
  • Member of Asset/Liability Committee
  • Assisted and implemented the launch of debit card system

Education

Some College (No Degree) - General Studies

John A Logan College
Carterville, IL

Some College (No Degree) - General Studies

Southern Illinois University Carbondale
Carbondale, IL

Community Bankers. Received Certificate -

SIUC, Midwest Banking
Springfield, Illinois
2001

Skills

  • Microsoft Office proficiency
  • Microsoft Excel proficiency
  • Supervisory Experience
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Staff Management
  • Problem Anticipation and Resolution
  • Policy Implementation
  • Budget Creation
  • Client Relationship Management
  • Issue Resolution
  • Records Management
  • Administrative Management
  • Department Oversight
  • Workday

Affiliations

Planned and implemented a complete reorganization of the accounting system within the College, resulting in centralization of the department accounts. Improved the organization of a large suite of offices, including by developing more efficient filing system Chosen to participate in the initial group for the Chancellor's Customer Service Excellence

Additional Information

  • I have extensive experience in business and customer service. I worked for First Bank and Trust Company of Murphysboro, IL. From 2004-2022, I was employed by Southern Illinois University in various capacities within the College of Liberal Arts. Initially, I worked as the Assistant to the Associate Dean of Budget, Personnel and Research, with many responsibilities for hiring faculty and personnel relations. I was promoted to Business Manager I, responsible for budget and operations; and then promoted to Business Manager II with oversight and responsibility for departmental allocations, expenditures, and reconciliations of 21 academic units and the Dean's Office. I also was chosen and served as the leader of the Chancellor's Customer Service Training Initiative. I am currently employed at Florida Gulf Coast University as a Business manager for the Information Technology Services Department.

Timeline

Business Manager II

Florida Gulf Coast University
06.2022 - Current

Business Manager II

Southern Illinois University
01.2012 - 06.2022

Business Manager I

Southern Illinois University
11.2009 - 01.2012

Assistant to the Dean

Southern Illinois University
11.2004 - 11.2009

Chief Operations Officer

First Bank And Trust Company
09.2000 - 03.2004

Some College (No Degree) - General Studies

John A Logan College

Some College (No Degree) - General Studies

Southern Illinois University Carbondale

Community Bankers. Received Certificate -

SIUC, Midwest Banking
Heidi Estel