Heidi Everitt
Creedmoor,NC
Summary
Strategic healthcare leader with extensive experience in radiology operations, patient experience initiatives, and performance improvement. Proven ability to lead cross-functional teams, analyze data to drive decisions, and implement process improvements that enhance patient satisfaction and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Imaging Manager-CT Scan
Duke Regional Hospital
09.2020 - Current
- Led the CT department and broader radiology operations, overseeing staff, workflow optimization, and patient care delivery. Implemented initiatives to improve patient experience and satisfaction scores. Collaborated with interdisciplinary teams to drive performance improvement projects. Utilized data analysis to identify trends and inform strategic decisions. Ensured compliance with regulatory standards and accreditation requirements.
Interim Imaging Manager
Duke Regional Hospital
05.2020 - 09.2020
- Led imaging department operations, ensuring compliance with safety regulations and quality standards.
- Developed and implemented workflow efficiencies to enhance patient care and reduce turnaround times.
- Mentored and trained staff in advanced imaging techniques and best practices for equipment use.
- Collaborated with multidisciplinary teams to optimize imaging protocols and improve diagnostic accuracy.
Staff CT Technologist
Duke Regional Hospital
07.2008 - 05.2020
- Operated advanced CT imaging equipment to produce high-quality diagnostic images.
- Collaborated with radiologists to ensure accurate image interpretation and patient care.
- Maintained strict adherence to safety protocols and radiation protection standards.
- Assisted with scheduling of CT procedures, optimizing workflow efficiency and minimizing patient wait times.
Education
Associate of Applied Science - Radiologic Science
Kent State University
Salem, OHSkills
- Patient Experience Improvement
- Performance Improvement Methodologies
- Data Analysis and Reporting
- Project Management
- Regulatory Compliance
- Cross-functional Team Leadership
- Critical thinking capacity
- HIPAA compliance
- Staff training and development
- Budgeting and financial management
Accomplishments
- Supervised team of 40 staff members.
- Collaborated with Margie Muir in the development of Understanding The Press Ganey Survey.
Affiliations
- North Carolina Society of Radiologic Technologists
- American Registry of Radiologic Technologists
Certification
- Certified ARRT(R)(CT)
Timeline
Imaging Manager-CT Scan
Duke Regional Hospital
09.2020 - Current
Interim Imaging Manager
Duke Regional Hospital
05.2020 - 09.2020
Staff CT Technologist
Duke Regional Hospital
07.2008 - 05.2020
Associate of Applied Science - Radiologic Science
Kent State University
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