Heidi Fields

My current portfolio consists of 30 affordable properties spanning Western Pennsylvania. I audit their files making sure they are keeping in compliance. I also do all their occupancy reports, rent summary reviews and approvals. I review new applications for management companies applying for funding. I review legal documents, management plans, leases, Affirmative Fair Housing Marketing Plans. I conduct annual reviews for each property and perform initial audits at the time of lease up. I also do Rent Up presentations as well for new properties.

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Explained policies and procedures to tenants and enforced rules.
• Handled resident complaints and expedited maintenance requests.
• Collected monthly assessments, rental fees, deposits and payments.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Conducted tours of vacancies with prospective tenants.
• Conducted apartment tours for potential tenants and answered questions about property.
• Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
• Kept records of correspondence with residents and tenants.
• Checked rental eligibility by following company's verification process.
• Updated tenant and unit information to keep current in housing database.
• Oversaw daily operations, maintenance and administration of various properties.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Handled security deposit refunds.
• Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained thorough, accurate and compliant records for internal and regulatory audits.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Oversaw budgeting process for assigned properties.
• Developed and managed highly skilled on-site staff through recruitment, training and motivation.
• Verifications and Compliance
• PHFA Inspection's and Audits
• Work with Subsidy and Senior Services

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Provided secretarial and office management support while building cooperative working relationships.
• Inventoried and ordered supplies for office.
• Scheduled appointments, meetings and events for management staff.
• Maintained accurate department and customer records.
• Coordinated appointments, meetings and conferences.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Prepared and prioritized calendars and correspondence.
• Directed customer communication to appropriate department personnel.
• Utilized editing programs to proofread content for typo-free emails, memos and documentation.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Drove customer feedback to deliver information to management for corrective action.
• Executed on-time, under-budget projects by solving complex issues for senior leadership.
• Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
• Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
• Created graphical illustrations to share market research insights.
• Made advertisements and packaging art work
• Maintained Social Media Platforms used for advertising

• VerifIed and confirmed staff schedules to properly cover shifts.
• Collected cash sales from employees to properly tip each server after shift.
• Served orders by picking up and delivering customers' choices from bar and kitchen.
• Investigated and resolved complaints regarding food quality, service or accommodations.
• Maintained table setting by removing courses, replenishing utensils and refilling drinks.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Handled client questions and concerns via different communication channels to deliver exceptional customer service.
• Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
• Collaborated with leadership and colleagues to coordinate staffing for each event.
• Secured event sponsorships and auction items for charitable initiatives.
• Hired, trained and supervised volunteers and support staff required for events.

• Monitored inventory, cash and payroll processes to keep location running smoothly.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Staged merchandise and stocked sales floor to stimulate impulse sales.
• Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
• Trained in tanning equipment and safety
• Trained in Screen Print