Heidi Fields

Marriott International, Inc.

07.1999 - Current

Utilized onboarding processes for new hires, ensuring smooth integration into team dynamics.
Created and Facilitated workshops focused on customer service excellence and operational efficiency.
Evaluated training effectiveness through feedback assessments and end of training surveys and made necessary adjustments.
Collaborated with management and Sr. trainers to align training initiatives with organizational goals and standards.
Utilized Learning Management Systems to track progress and maintain training records efficiently.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Designed and delivered web-based, self-directed learning materials.
Provided one-on-one training to help individuals reach their full potential within the organization.
Enhanced trainee engagement through interactive workshops and hands-on activities.
Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Elevated participant engagement by developing interactive training modules.
Implemented gamification techniques in training sessions, boosting learner engagement and participation.
Developed and delivered training programs to enhance employee skills and knowledge.