Heidi Finkhouse
Oklahoma City,OK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
39
39
years of professional experience
Work History
Administrative Assistant
Trevo, LLC
09.2017 - 07.2024
- Maintained confidentiality of sensitive company information
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported CEO through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for CEO by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on new product projects as assigned by CEO, contributing research findings, coordinating with manufacturers of products and raw material supplies - worked on products from initial idea to being shelf ready
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed comprehensive reports for management by collecting data from various sources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Inside Sales Representative
Christian World, Inc.
04.1985 - 09.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Education
High School Diploma -
Norfolk Senior High School
Norfolk, NE05.1980
Skills
- Customer Service
- Data Entry
- Administrative Support
- Time Management
- Microsoft Excel
- Computer Proficiency
- Scheduling and calendar management
- Professional Communication
- Meticulous attention to detail
Timeline
Administrative Assistant
Trevo, LLC
09.2017 - 07.2024
Inside Sales Representative
Christian World, Inc.
04.1985 - 09.2017
High School Diploma -
Norfolk Senior High School
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