Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Forrest

Randolph

Summary

Dynamic operations manager with a proven track record at Vermont Glove, excelling in performance monitoring and vendor interaction. Adept at training new hires and managing payroll, while delivering compassionate client care as a caregiver. Recognized for enhancing resident independence through effective housekeeping collaboration and engaging communication.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

21
21
years of professional experience

Work History

Housekeeping/Concierge

Strode Independent Living
06.2024 - Current

Maintain a weekly cleaning schedule for resident apartments

Assist residents with any extra requests that help them to remain independent

Track visitors and vendors coming and going from the building

Prepare the morning coffee station and actively engage in conversations with the residents

Operations Manager

Vermont Glove
01.2018 - 06.2024

Responsible for managing the flow of product from start to finish

Keeping track of supply inventory

Providing lead times on orders

Running Payroll

Organizing and issuing PTO for employees

Training new hires for all positions

Caregiver

Hearts at Home
07.2004 - 05.2006
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

Vocational School Diploma - Human Service

Randolph Area Vocational Center (RTCC)
Randolph, VT
06-1996

High School Diploma -

Randolph Union High School
Randolph, VT
06-1996

Skills

  • Housekeeping collaboration
  • Marketing
  • Front desk support
  • Vendor interaction
  • Performance monitoring
  • Incidents management
  • Production
  • Troubleshooting and problem solving
  • Compassionate client care
  • Daily living activities assistance
  • Incident reporting
  • Dependable and responsible

Timeline

Housekeeping/Concierge

Strode Independent Living
06.2024 - Current

Operations Manager

Vermont Glove
01.2018 - 06.2024

Caregiver

Hearts at Home
07.2004 - 05.2006

Vocational School Diploma - Human Service

Randolph Area Vocational Center (RTCC)

High School Diploma -

Randolph Union High School