Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Francis

Yulee

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Picker

Amazon
10.2024 - 02.2025
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.

Kennel Technician

Kozy Kennels
06.2022 - 10.2024
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.

Customer Service Cashier

Circle K
01.2020 - 04.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma -

Ferndina Beach High School
Fernandina Beach, FL
06-2009

Skills

  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer focus
  • Multitasking and organization
  • Attention to detail
  • Adaptability and flexibility

Timeline

Picker

Amazon
10.2024 - 02.2025

Kennel Technician

Kozy Kennels
06.2022 - 10.2024

Customer Service Cashier

Circle K
01.2020 - 04.2022

High School Diploma -

Ferndina Beach High School

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Heidi Francis