Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Heidi Franklin

Crawfordville,FL

Summary

Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Dedicated Mental Health Registered Nurse supervising at-risk patients and assessing outcomes of interventions to eliminate suicide risk. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Mental Health Registered Nurse

Centurion
Crawfordville, FL
03.2020 - Current
  • Administered medications prescribed by a mental health provider according to orders and schedule. Schedule appointments with mental health provider, transcribe medications, education of patients on medication compliance and side effects. Participate in weekly IDT meetings, assess patients on SHOS, observation patients every 2 hrs, and monitor continued need for SHOS. Assist on medical floor routinely with medications, nursing duties, etc. Participate in telepsych and telehealth call outs.
  • Understood and followed oral and written directions.
  • Identified needs of patients promptly and efficiently.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Monitored vital signs, administered injections, and provided assistance with medical procedures.

Team Manager

Big Bend Hospice
Crawfordville, FL
09.2002 - 03.2020
  • Monitored staff performance and provided coaching and formal counseling to staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed team of 3 registered nurses, 2 licensed practical nurses and 5 certified nursing assistants.
  • Participated in interdisciplinary team meetings to discuss treatment plans for patients.
  • Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
  • Explained policies, procedures and services to patients.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Built work schedules and staff assignments, and ensured hours were correct to ensure payroll done weekly on supervised staff.
  • Resolved conflicts among medical staff in a professional manner.
  • Conducted performance reviews of nursing staff members to identify areas for improvement.
  • Investigated complaints from patients regarding their care experience.
  • Provided staff education and training on new equipment, techniques, and processes.
  • Performed personnel interviewing, hiring, and disciplinary actions .
  • Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
  • Collaborated with other healthcare professionals including social workers, chaplains, and doctors to ensure quality care is provided throughout the hospice experience.
  • Maintained up-to-date knowledge about new developments related to hospice nursing practices.
  • Provided bereavement counseling services for surviving family members after a death has occurred.
  • Delivered respectful, compassionate care to each patient and family member.
  • Assessed patient's needs and developed individualized care plans in collaboration with the interdisciplinary team.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Listened to patients and loved ones, offering emotional support, and kindness to help with end-of-life transition.
  • Monitored vital signs, observed changes in condition, and reported any concerns to physician.
  • Assisted with discharge planning activities prior to a patient leaving hospice service.
  • Actively participated in community outreach activities promoting awareness about available hospice services.
  • Reviewed medical history of patients admitted into hospice program to determine eligibility for services.
  • Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
  • Provided physical, emotional, and spiritual support to patients and their families.
  • Responded promptly to emergency situations such as pain crisis or respiratory distress.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Educated patients and family members on disease process, medication administration, nutrition and symptom management.
  • Conducted home visits regularly to assess patient's condition and provide necessary interventions.

RN Weekend Supervisor

Eden Springs
Crawfordville, FL
05.2012 - 05.2016
  • Resolved conflicts among nursing staff in a timely manner while promoting positive working relationships.
  • Coordinated work activities and assignments of nursing and CNA staff.
  • Coordinated staffing schedules to meet patient needs while adhering to state required staffing ratios.
  • Collaborated with other departments to ensure quality patient care was provided throughout the nursing home.
  • Communicated with patients with compassion while keeping medical information private.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CNA Instructor

Wakulla County School Board
Crawfordville, FL
08.2002 - 08.2012
  • Developed and implemented effective lesson plans for CNA instruction.
  • Provided support to students in mastering the skills of a Certified Nursing Assistant.
  • Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
  • Conducted classroom lectures, laboratory activities, and demonstration sessions to teach CNA content.
  • Researched various topics related to Certified Nursing Assistants for use in instructional material creation.
  • Assessed learning needs of students based on individual abilities and disabilities.
  • Committed passionately to student development through hands-on training.
  • Evaluated student performance through written tests, practical exams, and other assessment tools.
  • Supervised student laboratory and clinical work, offering knowledgeable advice to advance learning and abilities.
  • Maintained accurate records of student attendance and progress reports.
  • Organized and supervised clinical experiences for CNA students in hospitals and long-term care facilities.
  • Advised current CNA students on career paths within the field of nursing.
  • Instructed students on the proper use of medical equipment such as wheelchairs, walkers, lifts.
  • Encouraged critical thinking among students to promote problem solving skills related to nursing practices.
  • Provided guidance and counseling services to struggling students needing additional help or motivation.

Health Care Coordinator

Alterra Claire Bridge
Tallahassee, FL
11.2001 - 08.2002
  • Coordinator of health care issues for 38 residents, scheduled nursing staff, resident assistants daily duties and resolved staffing issues. 24 hour on call status for nursing issues, medication administration and completing all written charting for state regulations for Assited Living Facility. Developed individual care plans for patients in ALF.
  • Built work schedules and staff assignments.
  • Monitored patient care plans to ensure compliance with established standards and protocols.
  • Collaborated with other healthcare professionals to provide comprehensive patient care.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Communicated with patients with compassion while keeping medical information private.

RN

NHC
Tallahassee, FL
08.2001 - 11.2001
  • Part time RN, home patient care, coordination of homebound patients health care issues with physicians and family's. Oncall status.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Created, implemented and evaluated patient care plans with medical team.
  • Administered prescribed medications and treatments in accordance with approved nursing protocols.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.

Tallahassee Memorial Hospital

Tallahassee Memorial Hospital
Tallahassee, FL
06.1997 - 05.1998
  • Pre-op/Post-op Gyn/Urology
  • Antenatal Care Unit
  • Administered medications to patients as prescribed by a physician.
  • Evaluated effectiveness of interventions through ongoing assessment of patient responses.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Monitored and managed various treatment and care interventions.
  • Provided patient care and education to patients with chronic illnesses.

Education

Associate of Science - Nursing

Tallahasseee Community College
05-1997

Skills

  • Medication Administration
  • Psychiatric and Mental Health Care
  • Compassionate and Caring
  • Decision-Making
  • Healthcare Personnel Supervision
  • Strong Clinical Judgment
  • Patient Care Assessment
  • Routine Examinations
  • Clear Patient Communication
  • Counseling
  • Clinical Documentation
  • Management and Leadership

Accomplishments

  • Carol Pluchino Gaeta-Jaffee Award for Nursing Excellence 2010

Certification

  • CHPN

Timeline

Mental Health Registered Nurse

Centurion
03.2020 - Current

RN Weekend Supervisor

Eden Springs
05.2012 - 05.2016

Team Manager

Big Bend Hospice
09.2002 - 03.2020

CNA Instructor

Wakulla County School Board
08.2002 - 08.2012

Health Care Coordinator

Alterra Claire Bridge
11.2001 - 08.2002

RN

NHC
08.2001 - 11.2001

Tallahassee Memorial Hospital

Tallahassee Memorial Hospital
06.1997 - 05.1998

Associate of Science - Nursing

Tallahasseee Community College

Similar Profiles

CREATE PROFILE
Heidi Franklin