Heidi Fredrickson
Hoyt Lakes,MN
Summary
Driven Customer Service Representative with a proven track record at Elevance Health/Anthem, excelling in problem resolution and customer satisfaction enhancement. Leveraged critical thinking and professional telephone demeanor to effectively manage high-stress situations, significantly boosting loyalty and repeat business. Skilled in active listening and complaint handling, adept at transforming challenges into positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Elevance Health/Anthem
11.2018 - 04.2024
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Mesabi East
Aurora, MN05.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Professional telephone demeanor
- Follow-up skills
Timeline
Customer Service Representative
Elevance Health/Anthem
11.2018 - 04.2024
High School Diploma -
Mesabi East
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