Heidi Frobel
Waterford,MI
Summary
Dedicated and organized Administrative Assistant with proven track record of providing exceptional customer service in fast-paced office and work environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
37
37
years of professional experience
Work History
Administrative Assistant
Coats Funeral Home
06.1987 - Current
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled maintenance for office and other equipment at funeral home
- Creating and filing all necessary data for funeral home accounts
- Welcome and assist public with professionalism and empathy and offer information on all aspects of a funeral
- Answered all phone calls and assisted callers.
- Facilitated timely delivery of office materials.
- Registered all flower deliveries and set up chapels for services.
- Assist funeral directors with funerals and visitations
Education
Associate of Arts - General Studies
Oakland University
Rochester, MI1988
Skills
- Exceptional customer service
- Multitasking and time management
- Filing and data archiving
- Accounting familiarity
- Maintenance scheduling
- Data Entry and Management
- Accounts payable manager
- Accounts receivable manager
- Office equipment operation
- Experienced with multi-line phone systems
- Experienced with Microsoft Excel, Word, Publisher
- Experienced with Quickbooks
- Documentation and recordkeeping
- Payroll Administrator
Timeline
Administrative Assistant
Coats Funeral Home
06.1987 - Current
Associate of Arts - General Studies
Oakland University
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