Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Heidi Fry

Heidi Fry

Jackson ,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

A level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

15
15
years of professional experience

Work History

IHSS Provider

State Of California
07.2021 - Current
  • Ensured client dignity by respecting privacy and maintaining strict confidentiality of personal information.
  • Monitored clients'' overall wellbeing proactively identifying potential issues requiring intervention or additional support from healthcare professionals.
  • Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
  • Implemented creative problem-solving techniques to address unique challenges faced by each individual client effectively.
  • Promoted client independence through skill-building tasks and encouragement of self-care practices.
  • Aided clients with medication management, ensuring proper administration and adherence to prescribed schedules.
  • Assisted clients in maintaining a clean, safe, and organized home environment for optimized health and comfort.
  • Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s specific needs.

Onsite Apartment Manager

Cambridge
06.2011 - 07.2021
  • Implemented new policies for better tenant management, leading to decreased disputes and increased satisfaction ratings.
  • Streamlined rent collection process for improved efficiency and timely payments from residents.
  • Managed daily administrative tasks including record keeping, filing, and reporting to senior management as needed.
  • Negotiated favorable contracts with service providers to maintain excellent property appearance while reducing expenses.
  • Collaborated with maintenance team to ensure timely repairs and upkeep of property, enhancing overall living conditions.
  • Spearheaded leasing initiatives by conducting tours with prospective residents, showcasing property features effectively to secure applications.
  • Resolved tenant disputes professionally and amicably, maintaining good relationships while upholding community standards and policies.
  • Coordinated move-in/move-out processes efficiently, minimizing vacancy periods between tenants.
  • Provided exceptional customer service to current and prospective tenants, resulting in high levels of resident retention and positive word-of-mouth referrals.
  • Analyzed and negotiated bids from contractors.
  • Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
  • Monitored property budgets closely, identifying opportunities for cost savings without compromising quality standards or resident satisfaction.

Property Manager

Jones Foundation
01.2017 - 11.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Property Manager

Biltimore Apartments
05.2010 - 07.2011

Assistant Manager

Ross Dress For Less
01.2009 - 03.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associates Of Science - Social Sciences

Mission College
Santa Clara, CA

Hilo Hawaii Community College
Hilo, HI

Skills

  • Patient Safety
  • Transportation Assistance
  • First aid and safety
  • Behavioral support
  • Documentation
  • Interpersonal Communication
  • Behavior redirection
  • Certified in CPR/AED
  • Fast Learner
  • Time Management
  • Critical Thinking
  • Clear Communication
  • Team Collaboration
  • Decision-Making
  • Supportive Personality
  • Relationship Building
  • Filing and data archiving
  • Client Records Management
  • Problem Identification
  • Communication Assistance
  • Staff Collaboration
  • Project Planning
  • Laptop and Tablet Operation
  • Assistive technology knowledge

Timeline

IHSS Provider

State Of California
07.2021 - Current

Property Manager

Jones Foundation
01.2017 - 11.2020

Onsite Apartment Manager

Cambridge
06.2011 - 07.2021

Property Manager

Biltimore Apartments
05.2010 - 07.2011

Assistant Manager

Ross Dress For Less
01.2009 - 03.2011

Associates Of Science - Social Sciences

Mission College

Hilo Hawaii Community College
Heidi Fry