Heidi GAMBLE
cocktail server/bartender
Temecula,CA
Summary
Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Strong aptitude for memorization and accurate order fulfillment with personable attitude. Excellent bartending knowledge and superior service standards.
Overview
17
17
years of professional experience
Work History
Property Manager
Villa Del Sol
Temecula, CA
2023.02 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained sufficient number of units market-ready for lease.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state and federal regulations.
Property Manager
Valley View Apartments
Oceanside, CA
01.2018 - 05.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with Jr. techs on maintenance and upkeep around property.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Prepared specifications solicited bids and approved subcontracts for building services.
Cocktail Server
World Famous
San Diego, CA
02.2006 - 02.2020
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted with bartending duties during high-volume shifts.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Education
Associate of Arts -
San Diego Mesa College
San Diego, CA05.
High School Diploma -
Mission Bay High School
San Diego, CA05.2007
Skills
PROPERTY MANAGEMENT SKILLS
- Maintenance Oversight
- Monthly Fee and Payment Collection
- Complaints Investigation
- Deposits Management
- Code Compliance
- Repair Planning
- Property Management Software Understanding
- Fair Housing laws
- Tenant Screening
- Rent Collection
- Property Tours
- Background Check Investigations
- Screening Processes
- Tenant Improvements
- Property Walks
- Bid Proposals
- Increasing Occupancy
- Notice Posting
- Resident Relations
- Maintenance and Supply Requests
- Rent Growth
COCKTAIL WAITRESS SKILLS
- Order Accuracy
- Craft Beer Expertise
- Menu Knowledge
- Guest Relations Management
- Table Setting Arrangements
- Dining Customer Service
- Patron Satisfaction
- Food Running
- Accurate Cash Handling
- POS System Expertise
- Craft Cocktails
- Cleaning and Sanitization
- Complaint Resolution
- Adaptable and Flexible
References
Valley View Apartments
Regional Supervisor
Cynthia Ponce
(760) 840-9677
World Famous
Manager
Melissa Shay
(339) 788-0610
Villa Del Sol Apartments
Regional Manager
Bill Cogan
(951) 587-2697
Timeline
Property Manager
Villa Del Sol
2023.02 - Current
Property Manager
Valley View Apartments
01.2018 - 05.2022
Cocktail Server
World Famous
02.2006 - 02.2020
Associate of Arts -
San Diego Mesa College
High School Diploma -
Mission Bay High School
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