Heidi Ganaban
Killeen,United States
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Student Nurse Technician
Central Texas Veterans Health Care System
05.2020 - Current
- Enhanced patient care by providing compassionate support and assistance with daily living activities.
- Assisted nursing staff in maintaining a clean and safe environment for patients, reducing the risk of infections.
- Improved patient comfort by performing vital signs monitoring and reporting any abnormalities to the nursing staff promptly.
- Facilitated effective communication between patients, families, and healthcare team members, ensuring proper coordination of care.
- Participated in educational opportunities to continually improve nursing knowledge and enhance the quality of patient care provided.
- Contributed to efficient unit operations by accurately documenting patient information in electronic medical records systems.
- Ensured timely responses to call lights, attending to patients'' needs quickly and efficiently.
- Assisted in the prevention of pressure ulcers through diligent repositioning of immobile patients every two hours.
- Developed strong therapeutic relationships with patients by demonstrating empathy and active listening skills during interactions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Certified Pharmacy Technician
Baylor Scott and White Health
07.2016 - 05.2020
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Certified Pharmacy Technician/Fulfillment Coordinator
CarePlus CVS/Caremark
04.2014 - 10.2014
- Telephone logistical support, fulfillment of incoming prescriptions and compounding medication
- Packaged medications and supplies for mailing out prescriptions to patients
- Experience with recommending pharmacy supply items to staff and with fiscal analysis
- Inventories managed include a wide variety of expendable items, pharmaceuticals, and supplies.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Pharmacy Techinican
Walgreens
09.2009 - 12.2009
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Applied Science - Nursing
Central Texas College
Killeen, TX05.2024
Associate's degree -
Central Texas College
Killeen, TX05.2018
Technical or occupational certificate - Pharmacy Techinican
California State University East Bay
Hayward, CA09.2009
High school diploma or equivalent -
Ellison High School
Killeen, TX05.2000
Skills
- Vital Signs Monitoring
- Technical Skills
- Specimen Collection
- Patient Records
- ADL Support
- Therapeutic Interventions
- Organizational skills
- Professionalism
- Multitasking
- CPR certification
Additional Information
Microsoft and Apple operating systems, Microsoft Office, Outlook, Excel, Powerpoint. Internet, Safari,chrome. Familiar with most commercial printers, scanners, tablets, and similar platforms.
evening phone
254-768-7496
Certification
Certified Pharmacy Technician
Timeline
Student Nurse Technician
Central Texas Veterans Health Care System
05.2020 - Current
Certified Pharmacy Technician
Baylor Scott and White Health
07.2016 - 05.2020
Certified Pharmacy Technician/Fulfillment Coordinator
CarePlus CVS/Caremark
04.2014 - 10.2014
Pharmacy Techinican
Walgreens
09.2009 - 12.2009
Associate of Applied Science - Nursing
Central Texas College
Associate's degree -
Central Texas College
Technical or occupational certificate - Pharmacy Techinican
California State University East Bay
High school diploma or equivalent -
Ellison High School
Certified Pharmacy Technician
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