Heidi Gannon
Fair Haven,VT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
MA II
CHCRR
Bomoseen, VT
08.2010 - Current
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Answered patient telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of patient calls with minimal wait times when needed out front to assist.
- Offered advice and assistance to patients, paying attention to special needs or concerns during crisis situations.
- Assisted patients with setting appointments.
- Provided information regarding medications
- Responded to patient requests, offering excellent support and individualized recommendations to address needs.
- Performed rooming duties of patients to include taking vitals, reviewing medical chart, administering screenings and giving injectons
LNA
RRMC
Rutland , VT
09.2008 - 08.2010
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout their inpatient stay in the PSIU.
- Cared for clients with diagnoses such schizophrenia, manic depression, ones going through withdrawal or experiencing manic episodes.
- Facilitated groups
- Maintained safety checks of unit
- Kept daily log and reports of groups that were facilitated.
Residential Leader
Spectrum
Castleton, VT
08.2004 - 04.2008
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Provided emotional support and counseling to residents coping with loss.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Facilitated groups for residents
- Held reviews for employees
- Organized schedules for both residents and staff
- Mandated reporter
Correctional Officer II
State Of Vermont Marble Valley Regional Correction
Rutland, VT
07.1996 - 11.2001
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Acting Shift Supervisor when necessary
- Held disciplinary hearings of both officers and inmates
- Responsible for booking new admissions
- CPR and Diversity instructor
- Ambassador at Vermont Police Academy
Education
Bachelor of Science - Human Services
College of St Joseph
Rutland, VT05.1995
Skills
- Time management skills
- Grammar understanding
- Managing customer relations
- Plan update management
- Communication
- Documentation of events
- Interviewing potential employees
Timeline
MA II
CHCRR
08.2010 - Current
LNA
RRMC
09.2008 - 08.2010
Residential Leader
Spectrum
08.2004 - 04.2008
Correctional Officer II
State Of Vermont Marble Valley Regional Correction
07.1996 - 11.2001
Bachelor of Science - Human Services
College of St Joseph