Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Heidi Garcia

Perris,CA

Summary

Detail-oriented with excellent communication and customer service skills. Possess years of employment managing telephone switchboards .commitment to efficiency and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

PBX Operator

Pala Casino
01.2023 - Current
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Created and maintained company phone directory with current extensions and staff information.
  • Trained and mentored new PBX operations employees.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction
  • operate a computer, typewriter, radios, copy machine and fax machine
  • check emails, send emails, word, outlook, software, excel
  • dispatch procedures, train, and assist employees as needed
  • facilities the flow of information throughout the PBX operations of report, copy, print out departmental records and inhouse reports
  • Maintained accurate records of calls placed and received.
  • record any bomb threat procedures and checklist


Sales and Marketing Representative

Red Label Enterprises
03.2019 - 05.2019
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Participated in skills development initiatives to promote team competence and success.
  • communication skills problem solving skills
  • full-service marketing sales and promotions
  • work with government clients, medium size business companies
  • inventory tracking and ensuring accurate records informed of company and clients policies, procedures, and promotions
  • maintain confidential of all clients and customers information collected


Auditor/Data Analyst/Auditor Data Analyst/Warehouse Inventory Specialist

HARMAN
07.2017 - 02.2019
  • Completed cycle counts and monthly inventory.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • strong math and analytical skills
  • accurately track inventory and create reports
  • analyze data to continually improve protocols
  • software to import, adjust, analyze, investigate and track all inventory
  • counting each product making sure we werent under or over products
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Customer Service Representative

Cardenas Markets
06.2015 - 07.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Process loans and pick ups
  • process returns, refunds, overcharged, checks, and credits
  • provide coverage for cashiers and clerks breaks
  • complete beginning and end of shift procedures
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

No Degree - Surgical Technicians

America College Health Care & Technology
Riverside, CA
11.2024

High School Diploma -

Perris High School
Perris, CA
06.2013

Skills

  • Informative Announcements
  • Search Databases
  • Request Documentation
  • 54 wpm
  • communications skills
  • multi-tasker
  • computer skills; open office, powerpoint java, word, presentation , emails, excel, outlook, microsoft skills
  • transferring in and out calls
  • organization
  • problem solve
  • teamwork
  • great with numbers
  • speak, read, write fluently in spanish

Languages

Spanish
Professional Working

Timeline

PBX Operator

Pala Casino
01.2023 - Current

Sales and Marketing Representative

Red Label Enterprises
03.2019 - 05.2019

Auditor/Data Analyst/Auditor Data Analyst/Warehouse Inventory Specialist

HARMAN
07.2017 - 02.2019

Customer Service Representative

Cardenas Markets
06.2015 - 07.2017

No Degree - Surgical Technicians

America College Health Care & Technology

High School Diploma -

Perris High School

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Heidi Garcia