Heidi Garcia
Azusa,CA
Summary
Skilled pharmacy professional with a proven track record in medication preparation, customer interaction, and inventory management. Recognized for ability to collaborate effectively within healthcare teams and adapt to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliability, results-driven approach, and unwavering focus on delivering high-quality patient care make an asset to any organization.
Professional logistics specialist with proven ability to streamline inventory processes and optimize supply chain efficiency. Strong collaborative skills and adaptable to dynamic environments, ensuring reliable and consistent performance. Expertise in inventory management systems, data analysis, and problem-solving, resulting in effective inventory control and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Kaiser Permanente
06.2025 - Current
- Managed medication inventory, ensuring accuracy and timely restocking of pharmaceutical supplies.
- Assisted pharmacists in preparing prescriptions, verifying patient information for safety and compliance.
- Educated patients on proper medication usage, enhancing adherence and understanding of treatment plans.
- Maintained cleanliness and organization of pharmacy area, promoting a safe environment for staff and clients.
- Implemented improvements in workflow processes, increasing efficiency in prescription preparation times.
- Coordinated with healthcare providers to resolve medication discrepancies, fostering effective communication channels.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Inventory Specialist, Lead Pharmacy Technician
CVS Pharmacy
11.2019 - 06.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Technician
H. Claude Hudson Comprehensive Health Center LA County - RxRelief Agency
07.2024 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Assistant, Pharmacy Call Center
Kaiser Permanente
03.2024 - 07.2024
- Utilized various software applications proficiently for efficient case management and documentation purposes.
- Provided exceptional support to patients navigating insurance issues, facilitating timely access to medications.
- Demonstrated empathy and professionalism while handling sensitive patient information and concerns.
- Proactively identified opportunities for process improvements, leading to increased efficiency within the team.
- Educated patients on proper medication usage, side effects, and potential interactions, promoting patient safety.
- Enhanced patient outcomes through thorough medication review and adherence counseling.
- Managed a high volume of inbound calls while maintaining composure under pressure and delivering excellent service.
- Reduced call wait times by efficiently triaging incoming calls, streamlining communication between pharmacy staff and patients.
- Elevated overall department performance by actively participating in team meetings, sharing best practices, and offering constructive feedback when necessary.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted pharmacists in verifying medication orders, ensuring patient safety and proper drug utilization.
Cashier
Baskin Robbins
03.2019 - 11.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
Cashier
JCPenney
11.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
El Monte High School
Associates Degree - Radiology Technician
Rio Hondo College
05-2027
Skills
- Bilingual
- G Suite
- Microsoft Office
- Epic Haiku
- EPIMS
- Teams Microsoft
- Prescription filling
- Medication dispensing
- Inventory management
- Insurance processing
- Customer service
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Pharmaceutical calculations
- Pharmacy and customer records management
- Drug inventory control
- Typing skills of 30 WPM communicates in a clear, concise manner appropriate to the developmental stage of the patient
Certification
SCAL GRANDFATHER US-BLS OR Basic Life Support - American Heart Association 255418337637
California State Board of Pharmacy - Pharmacy Technician TCH 181405
Pharmacy Technician Certification Board - PTCB 30301816
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Assistant
Kaiser Permanente
06.2025 - Current
Pharmacy Technician
H. Claude Hudson Comprehensive Health Center LA County - RxRelief Agency
07.2024 - 09.2024
Pharmacy Assistant, Pharmacy Call Center
Kaiser Permanente
03.2024 - 07.2024
Inventory Specialist, Lead Pharmacy Technician
CVS Pharmacy
11.2019 - 06.2025
Cashier
Baskin Robbins
03.2019 - 11.2019
Cashier
JCPenney
11.2018 - 03.2019
Associates Degree - Radiology Technician
Rio Hondo College
High School Diploma -
El Monte High School
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