Heidi Garcia
Lancaster,CA
Summary
Dynamic Store Manager with extensive experience at Wienerschnitzel, excelling in customer service and team leadership. Proven track record in enhancing inventory control and cash management, while fostering a positive work environment. Successfully implemented automated tracking methods, improving accuracy and accountability, and trained staff to deliver exceptional service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Manager
Wienerschnitzel
06.2025 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Successfully adapted to new ownership and quickly adjusted to updated processes and expectations
- .
Team Member to Store Manager
Wienerschnitzel
06.2000 - 05.2025
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Provided exceptional customer service support, resolving inquiries and enhancing overall dinning experience.
- Conducted regular sales reporting to identify trends and inform restocking decisions.
- Trained new staff on operational procedures and customer service protocols to maintain high performance.
- Analyzed customer feedback to inform product selection and improve service delivery.
- Led team meetings to discuss sales targets and strategies for achieving them.
- Facilitated communication between management and staff to ensure alignment on store goals.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Trained new team members on operational procedures and customer service standards.
- Assisted in inventory management to ensure optimal stock levels and minimize waste.
- Handled customer inquiries and resolved issues to enhance overall satisfaction.
- Monitored product quality and ensured compliance with health and safety regulations.
- Coordinated daily tasks to ensure smooth store operations during peak hours.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Antelope Valley High School
LancasterNo Degree - Medical Assisting
The Bryman School
Phoenix, AZ01-1998
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Team leadership
- Friendly and positive
- Cash management
- Employee training
- Inventory control
- Recruitment and hiring
- Team motivation
- Policies and procedures
- Employee scheduling
Accomplishments
Many customer service accomodations
Certification
- Manager Serve Safe Training
- Operator, Wienerschnitzel
Languages
English
Timeline
Store Manager
Wienerschnitzel
06.2025 - Current
Team Member to Store Manager
Wienerschnitzel
06.2000 - 05.2025
High School Diploma -
Antelope Valley High School
No Degree - Medical Assisting
The Bryman School