Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Gardner

Houston,TX

Summary

Energetic, friendly Cashier with 18 years of experience assisting customers in various settings with speedy order processing. Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport. Highly organized, proactive and punctual. Operates well within team-oriented environments.

Overview

17
17
years of professional experience

Work History

Walgreens

Darren Fucci
11.2007 - 06.2024
  • Greeted all customers as they enter the store.
  • Created rapport with the customer making them feel like they are a valued customer.
  • Processed 100+ sales transactions accurately and promptly to prevent long customer wait times.
  • Processed transactions receiving payments by cash, credit card, debit cards, phone tap pay such as Apple Pay
  • Issued receipts, credits, refunds or change due to the customer
  • Processed merchandise returns and exchanges
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers with account updates, register all customers for Rewards program and offered new service additions and promotional offers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Correctly counted the money in the cash drawers and ensure there was was sufficient change
  • Verified cash pickups
  • Helped customers find specific products, answered questions and gave information about procedures and policies.
  • Maintained clean, orderly and neat work stations
  • Made sure bags, receipt tape, etc are well stocked
  • Trained new employees in cashiering procedures, offering assistance in resolving future issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped to resolve customer complaints


Education

High School Diploma -

Spring Woods High School
Houston, TX
06.1986

Stephen F. Austin State University
Nacogdoches, TX

Skills

  • Friendly, Positive Attitude
  • Customer Service
  • Verifying orders
  • Problem-solving skills
  • Resolving customer issues
  • Flexible and Adaptable
  • Teamwork and Collaboration

Timeline

Walgreens

Darren Fucci
11.2007 - 06.2024

High School Diploma -

Spring Woods High School

Stephen F. Austin State University

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Heidi Gardner